At a Glance
- Tasks: Provide first line technical support and troubleshoot issues for our healthcare software.
- Company: Join Agilio Software Group, a leading UK healthcare operations software provider.
- Benefits: Enjoy competitive salary, flexible benefits, and 28 days annual leave.
- Other info: Home-based role with opportunities for growth and development.
- Why this job: Make a real difference in healthcare by supporting vital software solutions.
- Qualifications: Customer-focused with strong communication and troubleshooting skills.
The predicted salary is between 36000 - 60000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. We have ambitious and exciting growth plans and are looking for talented individuals to be part of our journey.
We are looking for a Customer Support Technician to join our Group Support team. This role provides first line technical support across our Group products, with a particular focus on CARAGON and the services delivered to the corporate dental sector, most notably our associate pay solution. You will work closely with the wider Support team and engineering colleagues to troubleshoot issues, resolve customer queries, and ensure smooth operation of our systems and integrations.
Key Responsibilities:
- Provide first line helpdesk support, responding to customer queries promptly and professionally.
- Troubleshoot and resolve technical issues across CARAGON and Group products, including access problems and data inconsistencies.
- Identify system errors and support the resolution of simple bugs or configuration issues.
- Investigate and correct inaccurate, missing, or incomplete entries within the system.
- Manage updates to templates, configurations, and system settings.
- Support queries related to file uploads, permissions, access levels, filters, and third party integrations.
- Escalate more complex issues and collaborate with engineering teams to resolve them.
- Assist with project related tasks, including testing new features or updates.
- Handle general system support tasks and administrative actions as required.
- Contribute to ongoing improvements to support processes and overall system reliability.
The skills and experience which we are looking for in a Customer Support Technician are:
Essential
- Customer focused with excellent communication skills
- Confident troubleshooting technical issues
- Able to identify root causes and follow logical problem solving steps
- Comfortable working with multiple systems and learning new tools
- Collaborative, supportive, and proactive in escalating issues when needed
- Organised, reliable, and able to manage workload independently in a remote setting
Additional Information
- Job type: Home-based role with occasional out-of-hours work may be required to meet business needs.
- Salary: Competitive
- Income Protection
- Life Assurance
- Enhanced pension
- Health Cash plan
- 28 days annual leave + bank holidays
- Sick pay scheme
- A range of flexible benefits available through our Agilio Flex portal
If you feel you have what it takes to join our team, we look forward to receiving your application! If you are interested in applying, please email your CV along with a covering letter to central.people@agiliosoftware.com
Customer Support Technician in Sheffield employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work culture that prioritises employee growth and collaboration. As a Customer Support Technician, you will benefit from a competitive salary, comprehensive health plans, and flexible working arrangements, all while contributing to innovative solutions in the healthcare sector. Join us in our mission to enhance primary care services and enjoy the support of a dedicated team committed to your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician in Sheffield
✨Tip Number 1
Get to know the company inside out! Research Agilio Software Group and understand their products, especially CARAGON. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Think of common technical issues and how you would resolve them. Being able to demonstrate your problem-solving abilities during interviews can really set you apart from other candidates.
✨Tip Number 3
Network with current employees or others in the industry. Use platforms like LinkedIn to connect and ask about their experiences. This can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It shows initiative and gives you a better chance of being noticed. Plus, it’s a great way to ensure your application gets to the right people quickly.
We think you need these skills to ace Customer Support Technician in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer support experience and technical skills. We want to see how you've tackled similar challenges in the past, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the Customer Support Technician role and how your skills align with our needs. Keep it friendly and professional!
Show Off Your Problem-Solving Skills:In your application, give us a glimpse of your troubleshooting prowess. Share specific instances where you identified and resolved technical issues, as this is key for the role.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Agilio Software
✨Know Your Stuff
Before the interview, make sure you’re familiar with CARAGON and the services it offers, especially in the dental sector. Brush up on common technical issues that users might face and think about how you would troubleshoot them.
✨Show Off Your Communication Skills
As a Customer Support Technician, communication is key. Practice explaining technical concepts in simple terms. During the interview, be clear and concise when answering questions, and don’t hesitate to ask for clarification if you need it.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you’ve resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your logical approach to problem-solving.
✨Be Ready to Collaborate
Since the role involves working closely with engineering teams, be prepared to talk about your experience in collaborative environments. Share examples of how you’ve worked with others to resolve complex issues or improve processes.
