At a Glance
- Tasks: Implement and deliver tech solutions for dental clients using the CARAGON platform.
- Company: Join Agilio Software Group, a leading UK healthcare software provider.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible working options.
- Other info: Remote role with excellent career growth opportunities and a supportive team.
- Why this job: Make a real impact in healthcare tech while developing your skills.
- Qualifications: Experience in technical consulting and strong communication skills required.
The predicted salary is between 38000 - 38000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle. This is a hands-on role suited to someone who combines strong technical ability with excellent communication skills and a keen eye for problem-solving.
Key Responsibilities:- Deliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-live.
- Participate in client meetings and workshops to gather and document business and technical requirements.
- Contribute to the creation of Statements of Work (SOW) and project documentation.
- Configure the platform in line with client requirements and agreed specifications.
- Carry out QA and testing activities prior to go-live.
- Attend on-site client visits where required.
- Provide hypercare support in the period following go-live, ensuring a smooth transition.
- Deliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of quality.
- Engage professionally and confidently with client stakeholders, acting as a subject matter expert during meetings and workshops.
- Build strong working relationships with clients, supporting a positive and trusted experience throughout engagements.
- Apply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrations.
- Support data ingestion activities, ensuring accurate onboarding of client data into CARAGON.
- Create and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team.
- Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement.
- On-time and in-scope delivery of implementations and client projects.
- Client satisfaction and hyper-care outcomes post go-live.
- Quality and accuracy of SOW documentation and requirement capture.
- Strength and consistency of client stakeholder relationships.
- Contribution to product improvement through actionable client and support insights.
- Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technology.
- Strong requirement gathering and documentation skills.
- Hands-on experience with platform configuration, QA, and testing.
- Confident communicator, comfortable engaging directly with clients in meetings and workshops.
- Structured approach to problem-solving with strong attention to detail.
- Ability to manage multiple workstreams and prioritise effectively.
- Experience with Practice Management Systems used in the dental sector (e.g. R4, Exact, Dentally, Carestream).
- Familiarity with dental group operations, NHS/private dentistry workflows, and pay structures.
- Experience with data ingestion and reporting tools.
- Knowledge of CARAGON or similar workforce management / analytics platforms.
- Job type: Remote
- Salary: £38,000 per annum + generous benefits
- Benefits include: Income Protection, Life Assurance, Enhanced pension, Health Cash Plan, 28 days annual leave + bank holidays, Sick pay scheme, A range of flexible benefits via our Agilio Flex portal.
If you feel you have what it takes to join our team, we look forward to receiving your application!
Technical Support & Professional Services Consultant in Plymouth employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the healthcare technology sector. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside a generous benefits package that includes income protection, life assurance, and a flexible benefits portal. Join us in our mission to enhance healthcare operations while enjoying a supportive culture that values your contributions and encourages professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & Professional Services Consultant in Plymouth
✨Tip Number 1
Get to know the company inside out! Research Agilio Software Group and their CARAGON platform. Understanding their mission and values will help you connect with interviewers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical consulting and client engagement. Role-play with a friend or use our resources to boost your confidence and communication skills before the big day.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples from your past experiences where you tackled challenges, especially in technical projects. This will demonstrate your hands-on approach and ability to deliver results.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Technical Support & Professional Services Consultant in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support & Professional Services Consultant role. Highlight your technical abilities, client engagement experience, and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've successfully delivered projects or engaged with clients in the past, and show your enthusiasm for working with Agilio Software Group.
Showcase Your Problem-Solving Skills:In your application, emphasise your structured approach to problem-solving. We want to see how you tackle challenges, especially in a technical context, so don’t hold back on sharing those experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Agilio Software Group.
How to prepare for a job interview at Agilio Software
✨Know Your Stuff
Make sure you have a solid understanding of the CARAGON platform and Practice Management Systems. Brush up on your technical knowledge and be ready to discuss how you've used similar systems in past roles. This will show that you're not just familiar with the tools, but that you can also apply them effectively.
✨Showcase Your Communication Skills
As a Technical Support & Professional Services Consultant, you'll need to engage with clients confidently. Prepare examples of how you've successfully communicated complex technical information to non-technical stakeholders. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Problem-Solving Ability
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your structured approach to problem-solving and attention to detail, which are key for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company’s growth plans, team dynamics, or the specifics of the CARAGON platform. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
