At a Glance
- Tasks: Implement and deliver tech solutions for dental clients using the CARAGON platform.
- Company: Join Agilio Software Group, a leading UK healthcare software provider.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible working options.
- Other info: Remote role with excellent career growth opportunities and a supportive team.
- Why this job: Make a real impact in healthcare tech while developing your skills.
- Qualifications: Experience in technical consulting and strong communication skills required.
The predicted salary is between 38000 - 38000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle. This is a hands-on role suited to someone who combines strong technical ability with excellent communication skills and a keen eye for problem-solving.
Key Responsibilities:- Deliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-live
- Participate in client meetings and workshops to gather and document business and technical requirements
- Contribute to the creation of Statements of Work (SOW) and project documentation
- Configure the platform in line with client requirements and agreed specifications
- Carry out QA and testing activities prior to go-live
- Attend on-site client visits where required
- Provide hypercare support in the period following go-live, ensuring a smooth transition
- Deliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of quality
- Engage professionally and confidently with client stakeholders, acting as a subject matter expert during meetings and workshops
- Build strong working relationships with clients, supporting a positive and trusted experience throughout engagements
- Apply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrations
- Support data ingestion activities, ensuring accurate onboarding of client data into CARAGON
- Create and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team
- Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement
- On-time and in-scope delivery of implementations and client projects
- Client satisfaction and hyper-care outcomes post go-live
- Quality and accuracy of SOW documentation and requirement capture
- Strength and consistency of client stakeholder relationships
- Contribution to product improvement through actionable client and support insights
- Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technology
- Strong requirement gathering and documentation skills
- Hands-on experience with platform configuration, QA, and testing
- Confident communicator, comfortable engaging directly with clients in meetings and workshops
- Structured approach to problem-solving with strong attention to detail
- Ability to manage multiple workstreams and prioritise effectively
- Experience with Practice Management Systems used in the dental sector (e.g. R4, Exact, Dentally, Carestream)
- Familiarity with dental group operations, NHS/private dentistry workflows, and pay structures
- Experience with data ingestion and reporting tools
- Knowledge of CARAGON or similar workforce management / analytics platforms
- Job type: Remote
- Salary: £38,000 per annum + generous benefits
- Benefits include: Income Protection, Life Assurance, Enhanced pension, Health Cash Plan, 28 days annual leave + bank holidays, Sick pay scheme, A range of flexible benefits via our Agilio Flex portal
If you feel you have what it takes to join our team, we look forward to receiving your application!
Technical Support & Professional Services Consultant in Nottingham employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the healthcare technology sector. With a strong focus on employee growth, we provide comprehensive training and development opportunities, alongside generous benefits such as enhanced pension plans and flexible working arrangements. Join us to be part of a mission-driven team that values your contributions and supports your professional journey in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & Professional Services Consultant in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Agilio Software Group and their CARAGON platform. Understanding their mission and values will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with clients, make sure you can confidently discuss technical concepts in a way that's easy for them to understand. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider knowledge about the company culture and even lead to referrals, which can be a game-changer in your job search.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Agilio Software Group.
We think you need these skills to ace Technical Support & Professional Services Consultant in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support & Professional Services Consultant role. Highlight your experience with SaaS, healthcare technology, and any relevant project delivery skills. We want to see how your background aligns with what we're looking for!
Showcase Your Communication Skills:Since this role involves engaging with clients, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've successfully interacted with clients in the past.
Detail Your Problem-Solving Approach:We love a structured problem-solver! In your application, give us a glimpse into your approach to tackling challenges. Share specific instances where you’ve identified issues and implemented effective solutions, especially in a technical context.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Agilio Software
✨Know Your Stuff
Make sure you brush up on the CARAGON platform and any relevant Practice Management Systems. Being able to discuss specific features and how they apply to client needs will show that you're not just familiar with the tech, but that you can also think critically about its application.
✨Showcase Your Communication Skills
Since this role involves engaging with clients, practice articulating your thoughts clearly and confidently. Prepare examples of past experiences where you've successfully communicated complex technical information to non-technical stakeholders.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you approach problem-solving. Think of a few scenarios from your previous roles where you identified issues and implemented solutions. This will demonstrate your structured approach and attention to detail.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their team and projects. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
