At a Glance
- Tasks: Deliver client implementations and ongoing projects for our innovative CARAGON platform.
- Company: Join Agilio Software Group, a leading UK healthcare operations software provider.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible working options.
- Other info: Remote work with excellent career growth opportunities in a dynamic environment.
- Why this job: Make a real impact in healthcare technology while developing your skills.
- Qualifications: Experience in technical consulting and strong communication skills are essential.
The predicted salary is between 38000 - 38000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle. This is a hands-on role suited to someone who combines strong technical ability with excellent communication skills and a keen eye for problem-solving.
Key Responsibilities:- Deliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-live.
- Participate in client meetings and workshops to gather and document business and technical requirements.
- Contribute to the creation of Statements of Work (SOW) and project documentation.
- Configure the platform in line with client requirements and agreed specifications.
- Carry out QA and testing activities prior to go-live.
- Attend on-site client visits where required.
- Provide hypercare support in the period following go-live, ensuring a smooth transition.
- Deliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of quality.
- Engage professionally and confidently with client stakeholders, acting as a subject matter expert during meetings and workshops.
- Build strong working relationships with clients, supporting a positive and trusted experience throughout engagements.
- Apply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrations.
- Support data ingestion activities, ensuring accurate onboarding of client data into CARAGON.
- Create and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team.
- Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement.
- On-time and in-scope delivery of implementations and client projects.
- Client satisfaction and hyper-care outcomes post go-live.
- Quality and accuracy of SOW documentation and requirement capture.
- Strength and consistency of client stakeholder relationships.
- Contribution to product improvement through actionable client and support insights.
- Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technology.
- Strong requirement gathering and documentation skills.
- Hands-on experience with platform configuration, QA, and testing.
- Confident communicator, comfortable engaging directly with clients in meetings and workshops.
- Structured approach to problem-solving with strong attention to detail.
- Ability to manage multiple workstreams and prioritise effectively.
- Experience with Practice Management Systems used in the dental sector (e.g. R4, Exact, Dentally, Carestream).
- Familiarity with dental group operations, NHS/private dentistry workflows, and pay structures.
- Experience with data ingestion and reporting tools.
- Knowledge of CARAGON or similar workforce management / analytics platforms.
- Job type: Remote
- Salary: £38,000 per annum + generous benefits
- Benefits include: Income Protection, Life Assurance, Enhanced pension, Health Cash Plan, 28 days annual leave + bank holidays, Sick pay scheme, A range of flexible benefits via our Agilio Flex portal.
If you feel you have what it takes to join our team, we look forward to receiving your application!
Technical Support & Professional Services Consultant in Northampton employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development within the healthcare technology sector. With generous benefits such as enhanced pension plans, income protection, and a flexible benefits portal, employees are supported both professionally and personally. Joining our team means being part of an ambitious journey where your contributions directly impact client success and product innovation in a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & Professional Services Consultant in Northampton
✨Tip Number 1
Get to know the company inside out! Research Agilio Software Group and their CARAGON platform. Understanding their mission and values will help you connect with interviewers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical consulting and client engagement. Role-play with a friend or use our resources to boost your confidence and communication skills before the big day.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples from your past experiences where you've tackled challenges, especially in technical settings. This will demonstrate your hands-on approach and ability to deliver results.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Technical Support & Professional Services Consultant in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support & Professional Services Consultant role. Highlight your experience with SaaS, healthcare technology, and any relevant project delivery skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our team. Be sure to mention your experience with client engagement and problem-solving, as these are key for us.
Showcase Your Communication Skills:Since this role involves engaging with clients, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've successfully interacted with clients in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Agilio Software
✨Know Your Stuff
Make sure you have a solid understanding of the CARAGON platform and Practice Management Systems. Brush up on your technical skills and be ready to discuss how you've implemented similar solutions in the past. This will show that you're not just familiar with the tools, but that you can also apply them effectively.
✨Prepare for Client Scenarios
Think about potential client scenarios you might encounter in the role. Prepare examples of how you've gathered requirements or solved problems in previous projects. This will help you demonstrate your problem-solving skills and ability to engage with clients confidently.
✨Documentation is Key
Since the role involves creating Statements of Work and project documentation, be prepared to discuss your experience with this. Bring examples of documentation you've created in the past, and be ready to explain how you ensure quality and accuracy in your work.
✨Show Your Communication Skills
As a Technical Support & Professional Services Consultant, you'll need to communicate effectively with both clients and internal teams. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend to refine your communication style and ensure you come across as approachable and knowledgeable.
