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- Tasks: Implement and deliver the CARAGON platform for dental clients, ensuring smooth project execution.
- Company: Join Agilio Software Group, a leading UK healthcare software provider with exciting growth plans.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible working options.
- Other info: Remote work opportunity with excellent career growth and professional development.
- Why this job: Make a real impact in healthcare tech while developing your skills in a supportive environment.
- Qualifications: Experience in technical consulting or implementation, strong communication, and problem-solving skills required.
The predicted salary is between 38000 - 38000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle. This is a hands-on role suited to someone who combines strong technical ability with excellent communication skills and a keen eye for problem-solving.
Key Responsibilities:- Deliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-live.
- Participate in client meetings and workshops to gather and document business and technical requirements.
- Contribute to the creation of Statements of Work (SOW) and project documentation.
- Configure the platform in line with client requirements and agreed specifications.
- Carry out QA and testing activities prior to go-live.
- Attend on-site client visits where required.
- Provide hypercare support in the period following go-live, ensuring a smooth transition.
- Deliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of quality.
- Engage professionally and confidently with client stakeholders, acting as a subject matter expert during meetings and workshops.
- Build strong working relationships with clients, supporting a positive and trusted experience throughout engagements.
- Apply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrations.
- Support data ingestion activities, ensuring accurate onboarding of client data into CARAGON.
- Create and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team.
- Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement.
- On-time and in-scope delivery of implementations and client projects.
- Client satisfaction and hyper-care outcomes post go-live.
- Quality and accuracy of SOW documentation and requirement capture.
- Strength and consistency of client stakeholder relationships.
- Contribution to product improvement through actionable client and support insights.
- Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technology.
- Strong requirement gathering and documentation skills.
- Hands-on experience with platform configuration, QA, and testing.
- Confident communicator, comfortable engaging directly with clients in meetings and workshops.
- Structured approach to problem-solving with strong attention to detail.
- Ability to manage multiple workstreams and prioritise effectively.
- Experience with Practice Management Systems used in the dental sector (e.g. R4, Exact, Dentally, Carestream).
- Familiarity with dental group operations, NHS/private dentistry workflows, and pay structures.
- Experience with data ingestion and reporting tools.
- Knowledge of CARAGON or similar workforce management / analytics platforms.
- Job type: Remote
- Salary: £38,000 per annum + generous benefits
- Benefits include:
- Income Protection
- Life Assurance
- Enhanced pension
- Health Cash Plan
- 28 days annual leave + bank holidays
- Sick pay scheme
- A range of flexible benefits via our Agilio Flex portal
If you feel you have what it takes to join our team, we look forward to receiving your application!
Technical Professional Services Consultant in Newport employer: Agilio Software
Contact Detail:
Agilio Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Professional Services Consultant in Newport
✨Tip Number 1
Network like a pro! Reach out to current employees at Agilio Software Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Professional Services Consultant role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for those interviews by practising common questions related to technical consulting and project delivery. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your problem-solving skills effectively!
✨Tip Number 3
Show off your knowledge of Practice Management Systems! Brush up on the specific platforms mentioned in the job description, like R4 or Exact. Being able to discuss these confidently during interviews will definitely set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Agilio Software Group!
We think you need these skills to ace Technical Professional Services Consultant in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Professional Services Consultant role. Highlight your experience with SaaS, healthcare technology, and any relevant project delivery skills. We want to see how your background aligns with what we're looking for!
Showcase Your Communication Skills: Since this role involves engaging with clients, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've successfully interacted with clients in the past.
Detail Your Problem-Solving Approach: We love a good problem-solver! In your application, share specific instances where you tackled challenges in previous roles. This will help us see your structured approach to problem-solving and attention to detail, which are key for this position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Agilio Software
✨Know Your Stuff
Make sure you have a solid understanding of the CARAGON platform and its functionalities. Brush up on your knowledge of Practice Management Systems, especially those used in the dental sector. This will help you answer technical questions confidently and show that you're the right fit for the role.
✨Showcase Your Communication Skills
As a Technical Professional Services Consultant, you'll need to engage with clients effectively. Practice articulating complex technical concepts in simple terms. Prepare examples from your past experiences where you've successfully communicated with clients or stakeholders to demonstrate your skills.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you approach problem-solving. Think of specific instances where you've tackled challenges in previous roles, particularly in technical consulting or project delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand Client Needs
Familiarise yourself with common client requirements in the healthcare and dental sectors. Be ready to discuss how you would gather and document these requirements during client meetings. Showing that you can empathise with client needs will set you apart as a candidate who truly understands the role.