At a Glance
- Tasks: Support customers with portal inquiries and troubleshoot issues to enhance user experience.
- Company: Agilio Software, a forward-thinking company focused on customer success.
- Benefits: Hybrid work model, training opportunities, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for growth and development.
- Why this job: Make a difference by improving the portal and helping users thrive.
- Qualifications: Experience in customer support and problem-solving skills.
The predicted salary is between 45000 - 55000 £ per year.
Agilio Software is seeking a Customer Success Advisor specialising in Portal Support in Leicester.
You will handle portal-related inquiries, provide 2nd/3rd line troubleshooting, and work with Product and Development to resolve issues, while improving the member experience.
Your role includes documenting findings, maintaining the Help Centre, and feeding back user insights to improve the portal and support processes.
Training will enable hybrid work from home two days per week after onboarding.
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Portal Support & 3rd-Line Specialist in Leicester employer: Agilio Software
Agilio Software is an exceptional employer that prioritises employee well-being and professional growth, offering a remote working environment that promotes work-life balance. With 28 days of annual leave and a commitment to client satisfaction, employees are empowered to thrive in their roles while contributing to innovative solutions in the dental sector. The collaborative work culture fosters continuous learning and development, making it a rewarding place for those looking to make a meaningful impact.
