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- Tasks: Implement and deliver the CARAGON platform for dental clients, ensuring smooth project execution.
- Company: Join Agilio Software Group, a leading UK healthcare software provider with exciting growth plans.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible working options.
- Other info: Remote work opportunity with excellent career growth and professional development.
- Why this job: Make a real impact in healthcare tech while developing your skills in a supportive environment.
- Qualifications: Experience in technical consulting or implementation, with strong communication and problem-solving skills.
The predicted salary is between 38000 - 38000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle. This is a hands-on role suited to someone who combines strong technical ability with excellent communication skills and a keen eye for problem-solving.
Key Responsibilities:- Deliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-live.
- Participate in client meetings and workshops to gather and document business and technical requirements.
- Contribute to the creation of Statements of Work (SOW) and project documentation.
- Configure the platform in line with client requirements and agreed specifications.
- Carry out QA and testing activities prior to go-live.
- Attend on-site client visits where required.
- Provide hypercare support in the period following go-live, ensuring a smooth transition.
- Deliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of quality.
- Engage professionally and confidently with client stakeholders, acting as a subject matter expert during meetings and workshops.
- Build strong working relationships with clients, supporting a positive and trusted experience throughout engagements.
- Apply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrations.
- Support data ingestion activities, ensuring accurate onboarding of client data into CARAGON.
- Create and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team.
- Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement.
- On-time and in-scope delivery of implementations and client projects.
- Client satisfaction and hyper-care outcomes post go-live.
- Quality and accuracy of SOW documentation and requirement capture.
- Strength and consistency of client stakeholder relationships.
- Contribution to product improvement through actionable client and support insights.
- Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technology.
- Strong requirement gathering and documentation skills.
- Hands-on experience with platform configuration, QA, and testing.
- Confident communicator, comfortable engaging directly with clients in meetings and workshops.
- Structured approach to problem-solving with strong attention to detail.
- Ability to manage multiple workstreams and prioritise effectively.
- Experience with Practice Management Systems used in the dental sector (e.g. R4, Exact, Dentally, Carestream).
- Familiarity with dental group operations, NHS/private dentistry workflows, and pay structures.
- Experience with data ingestion and reporting tools.
- Knowledge of CARAGON or similar workforce management / analytics platforms.
- Job type: Remote
- Salary: £38,000 per annum + generous benefits
- Benefits include:
- Income Protection
- Life Assurance
- Enhanced pension
- Health Cash Plan
- 28 days annual leave + bank holidays
- Sick pay scheme
- A range of flexible benefits via our Agilio Flex portal
If you feel you have what it takes to join our team, we look forward to receiving your application!
Technical Professional Services Consultant in Leeds employer: Agilio Software
Contact Detail:
Agilio Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Professional Services Consultant in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at Agilio Software Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Professional Services Consultant role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for those interviews by practising common questions related to technical consulting and project delivery. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your problem-solving skills effectively!
✨Tip Number 3
Show off your knowledge of Practice Management Systems! Brush up on the specific platforms mentioned in the job description, like R4 or Exact. Being able to discuss these confidently during interviews will definitely set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Agilio Software Group. Let’s get you on board!
We think you need these skills to ace Technical Professional Services Consultant in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Professional Services Consultant role. Highlight your experience with SaaS, healthcare technology, and any relevant project delivery skills. We want to see how your background aligns with what we're looking for!
Showcase Your Communication Skills: Since this role involves engaging with clients, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've successfully interacted with clients in the past.
Detail Your Problem-Solving Approach: We love a good problem-solver! In your application, share specific instances where you've tackled challenges in technical projects. This will show us that you have the structured approach and attention to detail we value.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Agilio Software
✨Know the CARAGON Platform Inside Out
Before your interview, make sure you have a solid understanding of the CARAGON platform and its functionalities. Familiarise yourself with how it integrates into dental group operations, as this will show your potential employer that you're not just technically savvy but also genuinely interested in their product.
✨Prepare for Requirement Gathering Scenarios
Since the role involves gathering business and technical requirements, practice articulating how you would approach this process. Think of examples from your past experience where you successfully gathered requirements and how you documented them. This will demonstrate your structured approach to problem-solving.
✨Showcase Your Communication Skills
As a Technical Professional Services Consultant, you'll need to engage confidently with clients. Prepare to discuss how you've built strong relationships with stakeholders in previous roles. Practise explaining complex technical concepts in simple terms, as this will highlight your ability to communicate effectively.
✨Bring Examples of Past Projects
Be ready to discuss specific projects you've worked on, especially those involving SaaS or healthcare technology. Highlight your role in the implementation process, any challenges you faced, and how you ensured quality and client satisfaction. This will give the interviewers insight into your hands-on experience and problem-solving skills.