At a Glance
- Tasks: Deliver client implementations and ongoing technical projects for our dental group clients.
- Company: Join Agilio Software Group, a leading UK healthcare operations software provider.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible working options.
- Other info: Remote role with excellent career growth opportunities and a supportive team culture.
- Why this job: Make a real impact in healthcare technology while developing your skills.
- Qualifications: Experience in Technical Consulting or Professional Services, ideally in SaaS or healthcare.
The predicted salary is between 38000 - 38000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle. This is a hands-on role suited to someone who combines strong technical ability with excellent communication skills and a keen eye for problem-solving.
Key Responsibilities:- Deliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-live.
- Participate in client meetings and workshops to gather and document business and technical requirements.
- Contribute to the creation of Statements of Work (SOW) and project documentation.
- Configure the platform in line with client requirements and agreed specifications.
- Carry out QA and testing activities prior to go-live.
- Attend on-site client visits where required.
- Provide hypercare support in the period following go-live, ensuring a smooth transition.
- Deliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of quality.
- Engage professionally and confidently with client stakeholders, acting as a subject matter expert during meetings and workshops.
- Build strong working relationships with clients, supporting a positive and trusted experience throughout engagements.
- Apply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrations.
- Support data ingestion activities, ensuring accurate onboarding of client data into CARAGON.
- Create and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team.
- Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement.
- On-time and in-scope delivery of implementations and client projects.
- Client satisfaction and hyper-care outcomes post go-live.
- Quality and accuracy of SOW documentation and requirement capture.
- Strength and consistency of client stakeholder relationships.
- Contribution to product improvement through actionable client and support insights.
- Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technology.
- Strong requirement gathering and documentation skills.
- Hands-on experience with platform configuration, QA, and testing.
- Confident communicator, comfortable engaging directly with clients in meetings and workshops.
- Structured approach to problem-solving with strong attention to detail.
- Ability to manage multiple workstreams and prioritise effectively.
- Experience with Practice Management Systems used in the dental sector (e.g. R4, Exact, Dentally, Carestream).
- Familiarity with dental group operations, NHS/private dentistry workflows, and pay structures.
- Experience with data ingestion and reporting tools.
- Knowledge of CARAGON or similar workforce management / analytics platforms.
- Job type: Remote
- Salary: £38,000 per annum + generous benefits
- Benefits include:
- Income Protection
- Life Assurance
- Enhanced pension
- Health Cash Plan
- 28 days annual leave + bank holidays
- Sick pay scheme
- A range of flexible benefits via our Agilio Flex portal
If you feel you have what it takes to join our team, we look forward to receiving your application!
Locations
Technical Support & Professional Services Consultant in Hampshire, Portsmouth employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work environment that fosters professional growth and collaboration. As a Technical Support & Professional Services Consultant, you will benefit from generous perks such as a competitive salary, enhanced pension, and a flexible benefits portal, all while contributing to meaningful projects in the healthcare sector. Join us in our mission to deliver innovative solutions and enjoy a supportive culture that values your expertise and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & Professional Services Consultant in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Agilio Software Group and understand their products, especially the CARAGON platform. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with clients, make sure you can clearly explain technical concepts in a way that's easy to understand. Role-play with a friend or record yourself to improve.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Agilio Software Group.
We think you need these skills to ace Technical Support & Professional Services Consultant in Hampshire, Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support & Professional Services Consultant role. Highlight your experience with SaaS, healthcare technology, and any relevant project delivery skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can benefit our team. Be sure to mention your experience with client engagement and problem-solving, as these are key for us.
Showcase Your Communication Skills:Since this role involves engaging with clients, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t hesitate to share examples of how you've successfully interacted with clients in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Agilio Software
✨Know Your Stuff
Make sure you have a solid understanding of the CARAGON platform and Practice Management Systems. Brush up on your technical skills and be ready to discuss how you've implemented similar solutions in the past. This will show that you're not just familiar with the tools, but that you can use them effectively.
✨Engage with Confidence
During the interview, practice engaging confidently with the interviewer as if they were a client. Use clear communication to explain your thought process and problem-solving approach. Remember, they want to see how you interact with stakeholders, so showcase your ability to build rapport and trust.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Think about past experiences where you gathered requirements or managed multiple projects. Prepare specific examples that highlight your structured approach and attention to detail.
✨Show Your Passion for Healthcare Tech
Demonstrate your enthusiasm for the healthcare sector and how technology can improve operations. Share insights on trends in dental technology or any relevant experiences you've had. This will help you stand out as someone who is genuinely interested in contributing to the company's mission.
