At a Glance
- Tasks: Drive customer success through relationship management and strategic engagement.
- Company: Join Agilio Software Group, a leader in UK healthcare operations software.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a focus on continuous improvement.
- Why this job: Make a real impact in healthcare by enhancing customer experiences.
- Qualifications: Experience in customer success and strong relationship-building skills.
The predicted salary is between 50000 - 65000 € per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
The Enterprise Customer Success Manager is responsible for driving customer retention, adoption, and commercial growth through strong relationship management, strategic engagement, and cross-functional collaboration. You will own a portfolio of complex enterprise and multi-site customers, acting as a trusted partner and delivering value through influence and insight.
Key Responsibilities:- Customer Engagement
- Build and maintain trusted relationships with senior stakeholders and executives across the customer portfolio.
- Deliver executive level QBRs, value reviews, and roadmap conversations tailored to enterprise customer priorities.
- Present new features and product direction in a way that aligns to customer strategy and measurable outcomes.
- Develop and deliver tailored success plans to drive adoption and maximise customer ROI.
- Proactively manage risk, intervening early where engagement or adoption shows signs of decline.
- Commercial
- Own strategic renewal and expansion planning, including senior level commercial conversations and negotiation.
- Hold accountability for cross sell and expansion targets within assigned enterprise accounts.
- Collaborate with Commercial and Marketing teams to share customer intelligence and support growth initiatives.
- Onboarding and Adoption
- Support the scoping, setup, and deployment of solutions, ensuring a smooth and effective onboarding experience.
- Drive software adoption across all customer sites, ensuring consistency and long-term value.
- Operational Responsibilities
- Maintain accurate CRM records and produce strategic, consolidated reporting for enterprise and multi site customers, providing high level insights, trend analysis, and escalation visibility.
- Handle escalations and customer complaints professionally, ensuring timely and effective resolution.
- Proactively identify opportunities to improve Customer Success processes, tools, and ways of working to enhance enterprise customer outcomes.
- Liaise with internal teams including Support, Finance, and Product to ensure a seamless customer experience.
- Voice of the Customer
- Represent customer feedback and requirements internally, contributing to product development and service improvement.
- Encourage customer participation in surveys, advocacy programmes, and case study initiatives.
- Team Contribution
- Mentor and support colleagues within the Customer Success team by setting best practice and leading by example to contribute to a culture of continuous improvement.
- Uphold the Agilio Behaviours and Values at all times.
- Ensure adherence to ISO27001 standards and business training requirements.
- Undertake any other reasonable duties as required to support effective delivery of customer success services.
Enterprise Customer Success Manager employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the healthcare software sector. With a strong commitment to employee growth, we provide ample opportunities for professional development and mentorship, ensuring that our team members thrive as they contribute to meaningful solutions that impact healthcare delivery. Located in the heart of the UK, our culture prioritises work-life balance and inclusivity, making it an ideal place for passionate individuals to build their careers while making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, webinars, or even local meetups. The more you engage, the better your chances of landing that Enterprise Customer Success Manager role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes in customer engagement and relationship management. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers. Focus on how you've driven customer retention and adoption in previous roles – that's what they'll want to hear!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining us at Agilio Software Group. It shows initiative and enthusiasm, which are key for the role.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer success and relationship management. We want to see how your skills align with our mission at Agilio Software Group!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven customer retention and growth in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who can build trusted relationships, so showing your genuine self will help us get to know you better.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Agilio Software
✨Know Your Customer Inside Out
Before the interview, dive deep into Agilio Software Group's offerings and their impact on healthcare operations. Understand their customer base and think about how you can drive customer retention and adoption. This will help you speak confidently about how your experience aligns with their mission.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your ability to build and maintain trusted relationships with senior stakeholders. Think of specific instances where you've successfully managed complex accounts or turned around a challenging situation. This will demonstrate your capability as a trusted partner.
✨Be Ready for Strategic Conversations
Anticipate questions around strategic renewal and expansion planning. Be prepared to discuss how you've handled commercial negotiations in the past and how you can contribute to cross-sell and expansion targets. This shows you're not just about maintaining relationships but also driving growth.
✨Demonstrate Your Problem-Solving Skills
Think of scenarios where you've proactively identified risks or issues and how you addressed them. Be ready to discuss how you can improve Customer Success processes and enhance outcomes for enterprise customers. This will show that you're forward-thinking and solution-oriented.
