At a Glance
- Tasks: Drive customer success and retention through relationship management and strategic engagement.
- Company: Join Agilio Software Group, a leading UK healthcare software provider with ambitious growth plans.
- Benefits: Enjoy competitive salary, flexible benefits, and generous annual leave.
- Other info: Remote work with travel opportunities and a culture of continuous improvement.
- Why this job: Make a real impact in healthcare by supporting enterprise customers and driving their success.
- Qualifications: 5+ years in SaaS Customer Success or Enterprise Account Management with strong communication skills.
The predicted salary is between 36000 - 42000 € per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
The Enterprise Customer Success Manager is responsible for driving customer retention, adoption, and commercial growth through strong relationship management, strategic engagement, and cross-functional collaboration. You will own a portfolio of complex enterprise and multi-site customers, acting as a trusted partner and delivering value through influence and insight.
Key Responsibilities:
- Customer Engagement: Build and maintain trusted relationships with senior stakeholders and executives across the customer portfolio. Deliver executive level QBRs, value reviews, and roadmap conversations tailored to enterprise customer priorities. Present new features and product direction in a way that aligns to customer strategy and measurable outcomes. Develop and deliver tailored success plans to drive adoption and maximise customer ROI. Proactively manage risk, intervening early where engagement or adoption shows signs of decline.
- Commercial: Own strategic renewal and expansion planning, including senior level commercial conversations and negotiation. Hold accountability for cross sell and expansion targets within assigned enterprise accounts. Collaborate with Commercial and Marketing teams to share customer intelligence and support growth initiatives.
- Onboarding and Adoption: Support the scoping, setup, and deployment of solutions, ensuring a smooth and effective onboarding experience. Drive software adoption across all customer sites, ensuring consistency and long-term value.
- Operational Responsibilities: Maintain accurate CRM records and produce strategic, consolidated reporting for enterprise and multi-site customers, providing high level insights, trend analysis, and escalation visibility. Handle escalations and customer complaints professionally, ensuring timely and effective resolution. Proactively identify opportunities to improve Customer Success processes, tools, and ways of working to enhance enterprise customer outcomes. Liaise with internal teams including Support, Finance, and Product to ensure a seamless customer experience.
- Voice of the Customer: Represent customer feedback and requirements internally, contributing to product development and service improvement. Encourage customer participation in surveys, advocacy programmes, and case study initiatives.
- Team Contribution: Mentor and support colleagues within the Customer Success team by setting best practice and leading by example to contribute to a culture of continuous improvement. Uphold the Agilio Behaviours and Values at all times. Ensure adherence to ISO27001 standards and business training requirements. Undertake any other reasonable duties as required to support effective delivery of customer success services.
Essential Experience & Skills:
- 5+ years’ experience in SaaS Customer Success, Enterprise Account Management, or Consulting
- Proven experience managing complex, multi-site or enterprise customer portfolios
- Demonstrates a highly professional, “white glove” approach to customer engagement
- Exceptional executive-level communication and presentation skills
- Strong commercial acumen, with experience in renewals, negotiation, and account growth
- Ability to influence cross-functionally and drive aligned outcomes across teams
- Curious with a holistic mindset, understanding how product, process, people, and commercial priorities intersect
- Self-starter with the ability to independently drive strategy and customer engagement
- Confident delivering QBRs, value reviews, and strategic discussions to senior stakeholders
- Strong relationship-building and stakeholder management skills
- Highly effective in influencing through ambiguity and change
- Detail-oriented, with strong documentation, reporting, and account planning discipline
- Confident handling objections and complex commercial discussions
- Strategic thinker, able to connect account-level insights to broader organisational goals
Additional Information:
- Job type: Remote, with regular travel (circa 60%) to client sites
- Salary: £36,000- £42,000 per annum OTE £43,200-£50,400. The full package will be discussed at interview stage
- Benefits include: Income Protection, Life Assurance, Enhanced pension, Health Cash Plan, 28 days annual leave + bank holidays, Sick pay scheme, A range of flexible benefits via our Agilio Flex portal
If you feel you have what it takes to join our team, we look forward to receiving your application!
Enterprise Customer Success Manager in England employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work environment that fosters professional growth and collaboration. With a strong focus on employee well-being, we provide comprehensive benefits including income protection, enhanced pension plans, and a generous leave policy, all while supporting a culture of continuous improvement and innovation. Join us in our mission to transform healthcare operations, where your contributions will be valued and your career can thrive in a supportive, remote-friendly setting with regular opportunities for client engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager in England
✨Tip Number 1
Network like a pro! Reach out to current employees at Agilio Software Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the Enterprise Customer Success Manager role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. Think of examples from your past roles where you've driven customer success or managed complex accounts. We want to hear how you’ve made an impact, so make it relatable and engaging!
✨Tip Number 3
Show off your research skills! Before any interview, dive deep into Agilio's products and recent news. Being able to discuss how their solutions align with customer needs will set you apart as a candidate who’s genuinely interested in the company.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email reiterating your enthusiasm for the role and summarising key points from your conversation can leave a lasting impression. It shows you’re proactive and really keen on joining the team!
We think you need these skills to ace Enterprise Customer Success Manager in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in SaaS Customer Success and enterprise account management. We want to see how your skills align with our mission at Agilio Software Group!
Showcase Your Communication Skills:Since the role involves engaging with senior stakeholders, it's crucial to demonstrate your exceptional communication abilities. Use clear, concise language and provide examples of how you've successfully managed relationships in the past.
Highlight Your Strategic Thinking:We’re looking for someone who can connect account-level insights to broader organisational goals. Share specific instances where you’ve driven strategy and customer engagement, showcasing your ability to think critically and strategically.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Agilio Software
✨Know Your Customer Inside Out
Before the interview, dive deep into Agilio Software Group's customer base and their specific needs. Understand the challenges faced by healthcare organisations and how the company's solutions can address them. This knowledge will help you demonstrate your ability to build trusted relationships with senior stakeholders.
✨Prepare for Executive-Level Conversations
Since the role involves delivering QBRs and value reviews, practice articulating complex ideas clearly and concisely. Use examples from your past experiences where you've successfully engaged with executives, showcasing your communication skills and strategic thinking.
✨Showcase Your Commercial Acumen
Be ready to discuss your experience with renewals, negotiations, and account growth. Prepare specific examples of how you've driven commercial success in previous roles, as this will highlight your ability to manage complex enterprise accounts effectively.
✨Demonstrate a Collaborative Mindset
The role requires cross-functional collaboration, so think of instances where you've worked with different teams to achieve a common goal. Highlight your ability to influence others and drive aligned outcomes, as this will show that you're a team player who can contribute to the company's growth initiatives.
