At a Glance
- Tasks: Drive customer success through relationship management and strategic engagement.
- Company: Agilio Software Group, a leading UK healthcare operations software provider.
- Benefits: Remote work, life assurance, enhanced pension, health cash plan, and 28 days annual leave.
- Other info: Opportunity for travel and collaboration with diverse teams in a dynamic environment.
- Why this job: Make a real impact in healthcare by enhancing customer experiences and driving growth.
- Qualifications: 5+ years in SaaS Customer Success or Enterprise Account Management with strong communication skills.
The predicted salary is between 50000 - 65000 € per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. The Enterprise Customer Success Manager is responsible for driving customer retention, adoption, and commercial growth through strong relationship management, strategic engagement, and cross-functional collaboration.
Key Responsibilities:
- Deliver executive level QBRs, value reviews, and roadmap conversations tailored to enterprise customer priorities.
- Proactively manage risk, intervening early where engagement or adoption shows signs of decline.
- Own strategic renewal and expansion planning, including senior level commercial conversations and negotiation.
- Hold accountability for cross sell and expansion targets within assigned enterprise accounts.
- Collaborate with Commercial and Marketing teams to share customer intelligence and support growth initiatives.
- Support the scoping, setup, and deployment of solutions, ensuring a smooth and effective onboarding experience.
- Drive software adoption across all customer sites, ensuring consistency and long-term value.
- Maintain accurate CRM records and produce strategic, consolidated reporting for enterprise and multi site customers, providing high level insights, trend analysis, and escalation visibility.
- Handle escalations and customer complaints professionally, ensuring timely and effective resolution.
- Proactively identify opportunities to improve Customer Success processes, tools, and ways of working to enhance enterprise customer outcomes.
- Liaise with internal teams including Support, Finance, and Product to ensure a seamless customer experience.
- Represent customer feedback and requirements internally, contributing to product development and service improvement.
- Encourage customer participation in surveys, advocacy programmes, and case study initiatives.
- Mentor and support colleagues within the Customer Success team by setting best practice and leading by example to contribute to a culture of continuous improvement.
- Ensure adherence to ISO27001 standards and business training requirements.
- Undertake any other reasonable duties as required to support effective delivery of customer success services.
Qualifications:
- 5+ years’ experience in SaaS Customer Success, Enterprise Account Management, or Consulting.
- Exceptional executive-level communication and presentation skills.
- Strong commercial acumen, with experience in renewals, negotiation, and account growth.
- Curious with a holistic mindset, understanding how product, process, people, and commercial priorities intersect.
- Strong relationship-building and stakeholder management skills.
- Detail-oriented, with strong documentation, reporting, and account planning discipline.
- Confident handling objections and complex commercial discussions.
- Strategic thinker, able to connect account-level insights to broader organisational goals.
Remote, with regular travel (circa 60%) to client sites.
Benefits include Life Assurance, Enhanced pension, Health Cash Plan, 28 days annual leave + bank holidays, Sick pay scheme, and a range of flexible benefits via our Agilio Flex portal.
Customer Success Manager, Fleet in England employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development within the healthcare technology sector. With a strong focus on customer success, employees benefit from comprehensive training, mentorship opportunities, and a supportive environment that encourages innovation and collaboration. The remote working flexibility, combined with competitive benefits such as enhanced pension plans and generous leave policies, makes Agilio an attractive choice for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager, Fleet in England
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We can’t stress enough how important it is to build relationships; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your experience in customer success and relationship management.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We love seeing candidates take that extra step!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate individuals who want to make a difference in customer success.
We think you need these skills to ace Customer Success Manager, Fleet in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in SaaS Customer Success and Enterprise Account Management. We want to see how your skills align with our mission at Agilio Software Group!
Showcase Your Communication Skills:Since this role involves executive-level communication, don’t shy away from demonstrating your presentation skills in your application. We love seeing candidates who can articulate their thoughts clearly and confidently!
Highlight Your Commercial Acumen:Be sure to mention any experience you have with renewals, negotiations, and account growth. We’re looking for someone who understands the commercial side of things and can drive success for our customers.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Agilio Software
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer retention, adoption rates, and account growth. This will show that you’re not just familiar with the concepts but can also apply them strategically.
✨Prepare for Executive-Level Conversations
Since this role involves delivering executive-level QBRs and value reviews, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully managed senior-level discussions or negotiations.
✨Showcase Your Relationship-Building Skills
Think of specific instances where you’ve built strong relationships with clients or stakeholders. Be ready to discuss how you’ve navigated challenges and maintained engagement, especially in complex situations. This will highlight your ability to manage relationships effectively.
✨Demonstrate a Holistic Mindset
The job requires understanding how product, process, people, and commercial priorities intersect. Prepare to discuss how you’ve approached problems with a holistic view in previous roles. This will demonstrate your strategic thinking and ability to connect insights to broader organisational goals.
