At a Glance
- Tasks: Drive customer success and retention through strategic engagement and relationship management.
- Company: Join Agilio Software Group, a leader in UK healthcare operations software.
- Benefits: Enjoy remote work, life assurance, enhanced pension, and 28 days annual leave.
- Other info: Dynamic role with travel opportunities and a culture of continuous improvement.
- Why this job: Make a real impact in healthcare by enhancing customer experiences and driving growth.
- Qualifications: 5+ years in SaaS Customer Success or Enterprise Account Management with strong communication skills.
The predicted salary is between 60000 - 80000 € per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations.
The Enterprise Customer Success Manager is responsible for driving customer retention, adoption, and commercial growth through strong relationship management, strategic engagement, and cross-functional collaboration.
- Deliver executive level QBRs, value reviews, and roadmap conversations tailored to enterprise customer priorities.
- Proactively manage risk, intervening early where engagement or adoption shows signs of decline.
- Own strategic renewal and expansion planning, including senior level commercial conversations and negotiation.
- Hold accountability for cross sell and expansion targets within assigned enterprise accounts.
- Collaborate with Commercial and Marketing teams to share customer intelligence and support growth initiatives.
- Support the scoping, setup, and deployment of solutions, ensuring a smooth and effective onboarding experience.
- Drive software adoption across all customer sites, ensuring consistency and long-term value.
- Maintain accurate CRM records and produce strategic, consolidated reporting for enterprise and multi site customers, providing high level insights, trend analysis, and escalation visibility.
- Handle escalations and customer complaints professionally, ensuring timely and effective resolution.
- Proactively identify opportunities to improve Customer Success processes, tools, and ways of working to enhance enterprise customer outcomes.
- Liaise with internal teams including Support, Finance, and Product to ensure a seamless customer experience.
- Represent customer feedback and requirements internally, contributing to product development and service improvement.
- Encourage customer participation in surveys, advocacy programmes, and case study initiatives.
- Mentor and support colleagues within the Customer Success team by setting best practice and leading by example to contribute to a culture of continuous improvement.
- Ensure adherence to ISO27001 standards and business training requirements.
- Undertake any other reasonable duties as required to support effective delivery of customer success services.
5+ years’ experience in SaaS Customer Success, Enterprise Account Management, or Consulting.
Exceptional executive-level communication and presentation skills.
Strong commercial acumen, with experience in renewals, negotiation, and account growth.
Curious with a holistic mindset, understanding how product, process, people, and commercial priorities intersect.
Strong relationship-building and stakeholder management skills.
Detail-oriented, with strong documentation, reporting, and account planning discipline.
Confident handling objections and complex commercial discussions.
Strategic thinker, able to connect account-level insights to broader organisational goals.
Remote, with regular travel (circa 60%) to client sites.
Life Assurance, Enhanced pension, Health Cash Plan, 28 days annual leave + bank holidays, Sick pay scheme, A range of flexible benefits via our Agilio Flex portal.
Customer Success and Intelligence Manager in England employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development within the healthcare technology sector. With a strong focus on customer success, employees benefit from comprehensive training, mentorship opportunities, and a supportive environment that encourages innovation and collaboration. The remote working flexibility, combined with regular client engagement, allows for a balanced work-life experience while contributing to meaningful solutions in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success and Intelligence Manager in England
✨Tip Number 1
Network like a pro! Reach out to current employees at Agilio Software Group on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success and Intelligence Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for those interviews by practising your executive-level communication skills. Think about how you would present a QBR or handle a customer complaint. We want you to showcase your strategic thinking and relationship-building abilities!
✨Tip Number 3
Show off your commercial acumen! Be ready to discuss past experiences where you've successfully managed renewals or negotiated contracts. We love candidates who can demonstrate their understanding of how to drive account growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Agilio Software Group.
We think you need these skills to ace Customer Success and Intelligence Manager in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in SaaS Customer Success and Enterprise Account Management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:Since this role involves a lot of executive-level communication, it’s crucial to demonstrate your presentation skills in your application. Use clear, concise language and consider including examples of successful stakeholder management or negotiations you've handled.
Highlight Your Strategic Thinking:We’re looking for someone who can connect account-level insights to broader organisational goals. In your application, share specific instances where you’ve used strategic thinking to drive customer success or improve processes.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Agilio Software
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics relevant to the role. Understand how to measure customer retention, adoption rates, and account growth. This will show that you’re not just familiar with the concepts but can also apply them strategically.
✨Prepare for Executive-Level Conversations
Since this role involves delivering executive-level QBRs and value reviews, practice articulating your thoughts clearly and confidently. Use examples from your past experiences where you successfully managed senior-level discussions or negotiations to demonstrate your capability.
✨Showcase Your Relationship-Building Skills
Think of specific instances where you’ve built strong relationships with clients or stakeholders. Be ready to discuss how you’ve navigated challenges and maintained engagement, especially in situations where adoption showed signs of decline.
✨Demonstrate a Holistic Mindset
This role requires understanding how product, process, people, and commercial priorities intersect. Prepare to discuss how you’ve approached problems with a holistic view in previous roles, and be ready to share insights on how you can contribute to improving customer success processes.
