At a Glance
- Tasks: Deliver client implementations and ongoing projects for our innovative CARAGON platform.
- Company: Join Agilio Software Group, a leading UK healthcare operations software provider.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible working options.
- Other info: Remote work with excellent career growth opportunities in a dynamic environment.
- Why this job: Make a real impact in healthcare technology while developing your skills.
- Qualifications: Experience in technical consulting and strong communication skills are essential.
The predicted salary is between 38000 - 38000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle. This is a hands-on role suited to someone who combines strong technical ability with excellent communication skills and a keen eye for problem-solving.
Key Responsibilities:- Deliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-live
- Participate in client meetings and workshops to gather and document business and technical requirements
- Contribute to the creation of Statements of Work (SOW) and project documentation
- Configure the platform in line with client requirements and agreed specifications
- Carry out QA and testing activities prior to go-live
- Attend on-site client visits where required
- Provide hypercare support in the period following go-live, ensuring a smooth transition
- Deliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of quality
- Engage professionally and confidently with client stakeholders, acting as a subject matter expert during meetings and workshops
- Build strong working relationships with clients, supporting a positive and trusted experience throughout engagements
- Apply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrations
- Support data ingestion activities, ensuring accurate onboarding of client data into CARAGON
- Create and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team
- Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement
- On-time and in-scope delivery of implementations and client projects
- Client satisfaction and hyper-care outcomes post go-live
- Quality and accuracy of SOW documentation and requirement capture
- Strength and consistency of client stakeholder relationships
- Contribution to product improvement through actionable client and support insights
- Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technology
- Strong requirement gathering and documentation skills
- Hands-on experience with platform configuration, QA, and testing
- Confident communicator, comfortable engaging directly with clients in meetings and workshops
- Structured approach to problem-solving with strong attention to detail
- Ability to manage multiple workstreams and prioritise effectively
- Experience with Practice Management Systems used in the dental sector (e.g. R4, Exact, Dentally, Carestream)
- Familiarity with dental group operations, NHS/private dentistry workflows, and pay structures
- Experience with data ingestion and reporting tools
- Knowledge of CARAGON or similar workforce management / analytics platforms
- Job type: Remote
- Salary: £38,000 per annum + generous benefits
- Benefits include: Income Protection, Life Assurance, Enhanced pension, Health Cash Plan, 28 days annual leave + bank holidays, Sick pay scheme, A range of flexible benefits via our Agilio Flex portal
If you feel you have what it takes to join our team, we look forward to receiving your application!
Technical Support & Professional Services Consultant in Derby employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work environment that fosters collaboration and innovation in the healthcare technology sector. With a strong focus on employee growth, we provide comprehensive benefits including income protection, life assurance, and a generous pension scheme, alongside opportunities for professional development within a supportive team. Join us in our mission to enhance healthcare operations while enjoying the flexibility of remote work and a culture that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & Professional Services Consultant in Derby
✨Tip Number 1
Get to know the company inside out! Research Agilio Software Group and their CARAGON platform. Understanding their mission and values will help you connect with interviewers and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to technical consulting and client engagement. Role-play with a friend or use our resources to boost your confidence and communication skills before the big day.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples from your past experiences where you tackled challenges, especially in technical projects. This will demonstrate your hands-on approach and ability to deliver results.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Technical Support & Professional Services Consultant in Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support & Professional Services Consultant role. Highlight your technical abilities, client engagement experience, and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've successfully delivered projects or engaged with clients in the past, and show your enthusiasm for working with the CARAGON platform.
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—demonstrate them! Provide examples of how you've tackled challenges in previous roles, especially in technical consulting or project delivery, to show us your structured approach to problem-solving.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Agilio Software Group!
How to prepare for a job interview at Agilio Software
✨Know Your Stuff
Make sure you brush up on the CARAGON platform and any relevant Practice Management Systems. Being able to discuss specific features and how they apply to client needs will show that you're not just familiar with the tech, but that you can also think critically about its application.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully engaged with clients in the past, especially during requirement gathering or project delivery.
✨Prepare for Problem-Solving Scenarios
Think of a few challenging situations you've faced in previous roles and how you resolved them. Be ready to discuss your structured approach to problem-solving, as this will demonstrate your ability to handle the complexities of client projects.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s growth plans, the team dynamics, or specific challenges they face in the healthcare sector. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
