At a Glance
- Tasks: Implement and deliver the CARAGON platform for dental clients, ensuring smooth project execution.
- Company: Join Agilio Software Group, a leading UK healthcare software provider with ambitious growth plans.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible working options.
- Other info: Remote work opportunity with excellent career growth and professional development.
- Why this job: Make a real impact in healthcare technology while developing your skills in a supportive environment.
- Qualifications: Experience in technical consulting or implementation, strong communication, and problem-solving skills required.
The predicted salary is between 38000 - 38000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
We are recruiting for a skilled and client-focused Technical Professional Services Consultant to join our growing PS team. You will play a key role in delivering CARAGON platform implementations and ongoing technical projects for our dental group clients, working closely with both internal teams and client stakeholders throughout the project lifecycle. This is a hands-on role suited to someone who combines strong technical ability with excellent communication skills and a keen eye for problem-solving.
Key Responsibilities:- Deliver end-to-end client implementations on the CARAGON platform, from requirement gathering through to go-live
- Participate in client meetings and workshops to gather and document business and technical requirements
- Contribute to the creation of Statements of Work (SOW) and project documentation
- Configure the platform in line with client requirements and agreed specifications
- Carry out QA and testing activities prior to go-live
- Attend on-site client visits where required
- Provide hypercare support in the period following go-live, ensuring a smooth transition
- Deliver ongoing technical PS projects across the existing client base, ensuring work is completed on time and to a high standard of quality
- Engage professionally and confidently with client stakeholders, acting as a subject matter expert during meetings and workshops
- Build strong working relationships with clients, supporting a positive and trusted experience throughout engagements
- Apply deep knowledge of Practice Management Systems (PMS) to guide client configurations and integrations
- Support data ingestion activities, ensuring accurate onboarding of client data into CARAGON
- Create and maintain high-quality implementation documentation, templates, and best-practice guidance to support scalable delivery and knowledge sharing across the PS team
- Feed client insights and implementation learnings back to the product and engineering teams to support continuous improvement
- On-time and in-scope delivery of implementations and client projects
- Client satisfaction and hyper-care outcomes post go-live
- Quality and accuracy of SOW documentation and requirement capture
- Strength and consistency of client stakeholder relationships
- Contribution to product improvement through actionable client and support insights
- Proven experience in a Technical Consulting, Implementation, or Professional Services role, ideally within SaaS or healthcare/dental technology
- Strong requirement gathering and documentation skills
- Hands-on experience with platform configuration, QA, and testing
- Confident communicator, comfortable engaging directly with clients in meetings and workshops
- Structured approach to problem-solving with strong attention to detail
- Ability to manage multiple workstreams and prioritise effectively
- Experience with Practice Management Systems used in the dental sector (e.g. R4, Exact, Dentally, Carestream)
- Familiarity with dental group operations, NHS/private dentistry workflows, and pay structures
- Experience with data ingestion and reporting tools
- Knowledge of CARAGON or similar workforce management / analytics platforms
- Job type: Remote
- Salary: £38,000 per annum + generous benefits
- Benefits include: Income Protection, Life Assurance, Enhanced pension, Health Cash Plan, 28 days annual leave + bank holidays, Sick pay scheme, A range of flexible benefits via our Agilio Flex portal
If you feel you have what it takes to join our team, we look forward to receiving your application!
Technical Support & Professional Services Consultant in Coventry employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the healthcare technology sector. With a strong focus on employee growth, we provide comprehensive benefits including income protection, life assurance, and a generous pension scheme, alongside opportunities for professional development in a supportive remote setting. Join us to be part of a mission-driven team dedicated to enhancing healthcare operations while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support & Professional Services Consultant in Coventry
✨Tip Number 1
Get to know the company inside out! Research Agilio Software Group and their CARAGON platform. Understanding their mission and values will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with clients, make sure you can confidently discuss technical concepts in a way that's easy for them to understand. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Agilio Software Group.
We think you need these skills to ace Technical Support & Professional Services Consultant in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support & Professional Services Consultant role. Highlight your technical abilities, client engagement experience, and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for our team. Share specific examples of how you've successfully delivered projects or solved problems in previous roles, especially in the healthcare or SaaS sectors.
Showcase Your Communication Skills:Since this role involves engaging with clients, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and consider including examples of how you've effectively communicated with stakeholders in the past.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application is reviewed promptly, and you'll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Agilio Software
✨Know Your Stuff
Make sure you brush up on your knowledge of Practice Management Systems, especially those used in the dental sector. Familiarise yourself with CARAGON and be ready to discuss how you can apply your technical skills to real-world scenarios.
✨Showcase Your Communication Skills
Since this role involves engaging with clients, practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully communicated complex technical information to non-technical stakeholders in the past.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Client Engagement Experience
Be ready to discuss your experience in client-facing roles. Highlight instances where you've built strong relationships with clients and how you ensured their satisfaction throughout projects. This will show that you understand the importance of client engagement in this position.
