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For Companies At a Glance
- Tasks: Manage product administration for dental plans and support client queries daily.
- Company: Join Agilio Software Group, the UK's largest provider of primary care and dental solutions.
- Benefits: Enjoy competitive salary, flexible working, generous leave, and health benefits.
- Why this job: Be part of a growing team with a focus on innovation and customer support.
- Qualifications: Attention to detail, confident communication, and basic numeracy skills required.
- Other info: Full-time role based in Sheffield, transitioning to hybrid work.
The predicted salary is between 30000 - 42000 £ per year.
Background:
Agilio Software Group is the UK’s largest provider of back office,
compliance, and workforce solutions in primary care and dental.
We have ambitious and exciting growth plans and are looking for
talented individuals to be part of our journey.
Job purpose:
Day to day ownership and management of product administration for
Dental plans (iPLAN).
Provide client and customer support, responding to queries and issues
through inbound and outbound telephone calls, emails and tickets.
Support the system reconciliation processes and liaise with
stakeholders for testing, enhancing, improvements to the system.
You will be responsible for:
• Ownership of all product administration
• Assist with Onboarding and Offboarding of new customers/clients
including liaising with account management team where appropriate.
• Mailing and communications as required by the product
• Ownership of monthly reconciliations and reporting associated with the
relevant product.
• Responsible for resolving customer support queries, resolving or
escalating to next level.
• Undertake credit control activities as required
• Contribute to development and testing of product
enhancements/improvements, including support systems
• Where required accept payment over the phone or via electronic
payment links
• Support other areas of the finance function as and when required
The skills and experience which we are looking for in our Client
Administrator (iPLAN) are:
Essential
• Attention to detail
• Confident telephone manner
• Numeracy skills required
• Be able to work independently
• Work as a team member
• Be confident in problem solving
• Competent in Data Input
Desirable
• Microsoft office applications especially excel
• Good Maths & English grades
Additional Information
This is a full-time role, Sheffield office based initially, will then move to
hybrid working.
Job type: Full-time, permanent.
Salary: Competitive salary and generous benefits
• Income Protection
• Life Assurance
• Enhanced pension
• Health Cash plan
• 28 days annual leave + bank holidays
• Sick pay scheme
• A range of flexible benefits available through our Agilio Flex portal
If you feel you have what it takes to join our team, we look forward to
receiving your application!
If you are interested in applying, please email your CV along with a
covering letter to central.people@agiliosoftware.com
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Client Administrator (iPLAN) - Dental employer: Agilio Software
Contact Detail:
Agilio Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Administrator (iPLAN) - Dental
✨Tip Number 1
Familiarise yourself with the dental industry and the specific services offered by Agilio Software Group. Understanding their products, especially iPLAN, will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires a confident telephone manner, consider role-playing scenarios with friends or family to build your confidence in handling customer queries.
✨Tip Number 3
Brush up on your numeracy skills, as the role involves monthly reconciliations and reporting. You might want to review basic accounting principles or practice using Excel for data input and analysis.
✨Tip Number 4
Network with current or former employees of Agilio Software Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Client Administrator (iPLAN) - Dental
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Administrator position. Understand the key responsibilities and required skills, such as attention to detail and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your numeracy skills, telephone manner, and any experience in customer support or administration.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the Client Administrator position at Agilio Software Group.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Agilio Software
✨Showcase Your Attention to Detail
As a Client Administrator, attention to detail is crucial. Be prepared to discuss examples from your past experiences where your meticulous nature helped avoid errors or improved processes.
✨Demonstrate Your Communication Skills
Since the role involves client support through various channels, practice articulating your thoughts clearly. You might be asked to role-play a customer interaction, so be ready to showcase your confident telephone manner.
✨Highlight Your Problem-Solving Abilities
The ability to resolve queries efficiently is key in this position. Think of specific instances where you successfully solved a problem, and be ready to explain your thought process during the interview.
✨Familiarise Yourself with Relevant Software
Being competent in Microsoft Office, especially Excel, is beneficial. Brush up on your skills and be prepared to discuss how you've used these tools in previous roles to manage data or reports.
