At a Glance
- Tasks: Support SMB customers with digital onboarding and ensure their success through effective communication.
- Company: Join Agilio Software Group, a leading UK healthcare software provider with exciting growth plans.
- Benefits: Enjoy a competitive salary, flexible benefits, and 28 days annual leave plus bank holidays.
- Other info: Remote work with some travel; excellent career development opportunities await you.
- Why this job: Make a real impact in healthcare by helping customers succeed with innovative software solutions.
- Qualifications: 1-2 years in customer support or similar roles, strong organisational and communication skills.
The predicted salary is between 28000 - 29000 € per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
The Digital Success Executive operates as part of a pooled team, delivering digital onboarding, adoption support, and operational interventions to small and midsize (SMB) customers based on demand and priority. The role focuses on high quality, consistent execution of defined customer success motion; ensuring customers receive the right interventions at the right time while maintaining strong communication, effective issue management, and accurate reporting.
Key Responsibilities:- Deliver digital onboarding, training, and adoption interventions to SMB customers from a shared queue, based on priority and defined triggers.
- Oversee, review, and report on the digital customer journey, ensuring key milestones are met.
- Monitor customer health indicators and identify additional indicators.
- Manage interventions when usage drops, milestones are missed, or risk signals arise.
- Contribute to overall GRR and retention outcomes through timely, high-quality interventions and accurate handling of renewal related queries.
- Ensure clear, timely documentation and handover notes so any DSE can continue customer activity without loss of context.
- Handle customer complaints professionally, ensuring timely escalation and resolution.
- Handle inbound renewal queries and negotiations strictly within defined authority levels and escalation paths.
- Carry out data analysis and ad hoc Planhat work, including workflow, milestone and playbook reviews and updates, and segmentation clean ups.
- Execute standardised workflows, playbooks, and milestones consistently to ensure a predictable and scalable customer experience.
- Maintain accurate CRM notes and customer documentation.
- Reply to inbound queries appropriately.
- Partner with Support to ensure case resolution and a smooth customer experience.
- Share insights and trends with the wider Customer Success team to improve processes at scale.
- Identify recurring issues, risks, or inefficiencies and feed structured insights back to Customer Success, Support, or Product for resolution at scale.
- 1–2 years in Customer Support, Customer Success, Account Management, Onboarding, or similar.
- Strong organisational skills, data analytics, and ability to handle large volumes of customers, tasks, and admin with accuracy and consistency.
- Comfortable working at pace in a dynamic and reactive environment.
- Excellent communication and problem-solving skills.
- Comfortable delivering both 1:1 and group training sessions.
- Empathetic, patient, and committed to delivering an exceptional customer experience.
- Strong written and verbal negotiation skills.
- Confident using CRM systems, Planhat or similar digital tools, and basic reporting dashboards.
- Naturally curious, always seeking to understand customer behaviour, problems, and opportunities.
- Job type: Remote, with some travel
- Salary: £28,000 – £29,000 per annum OTE £30,800-£31,900
- Benefits include:
- Income Protection
- Life Assurance
- Enhanced pension
- Health Cash Plan
- 28 days annual leave + bank holidays
- Sick pay scheme
- A range of flexible benefits via our Agilio Flex portal
If you feel you have what it takes to join our team, we look forward to receiving your application!
Digital Success Executive in Bournemouth employer: Agilio Software
Agilio Software Group is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development within the healthcare software sector. With a strong focus on customer success, employees benefit from comprehensive training, flexible working arrangements, and a supportive team environment, all while contributing to meaningful solutions that impact healthcare delivery across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Success Executive in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research Agilio Software Group and understand their mission, values, and products. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success and digital onboarding. Think about your past experiences and how they align with the role of a Digital Success Executive. Confidence is key!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Digital Success Executive in Bournemouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Digital Success Executive role. Highlight your experience in customer support and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background aligns with our mission at Agilio Software Group. Keep it engaging and personal!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your strong written skills. Whether it's your CV or cover letter, clarity and professionalism are key. We love a good communicator!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Agilio Software
✨Know the Company Inside Out
Before your interview, make sure you research Agilio Software Group thoroughly. Understand their products, mission, and recent developments in the healthcare software sector. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Success Skills
Prepare specific examples from your past experiences that highlight your customer support or success skills. Think about times when you successfully onboarded a client or resolved a complex issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Communication Style
Since the role involves delivering training and managing customer interactions, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as approachable and professional.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the tools they use for customer success, or how they measure customer health indicators. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
