At a Glance
- Tasks: Help customers succeed with AI agents and improve product workflows.
- Company: Agilio Software Group, a leading UK healthcare software provider.
- Benefits: Competitive salary, flexible benefits, health cash plan, and 28 days leave.
- Other info: Remote work with opportunities for personal and professional growth.
- Why this job: Be a pioneer in a new role that blends customer success and AI innovation.
- Qualifications: Curiosity about AI, strong communication skills, and familiarity with marketing tech.
The predicted salary is between 54000 - 66000 £ per year.
Agilio Software Group is a leading UK healthcare operations software provider, delivering integrated, mission-critical solutions that support primary care, dental, pharmacy, hospital, and veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey.
This is a newly created position - the first of its kind at the company. The Agent Success Manager sits at the intersection of customer success, AI operations, and product improvement. You will be the human in the loop that makes our marketing AI agents actually work in practice: helping customers get up and running, identifying where agents get stuck, and feeding real-world signal back into how we build and improve them. This role exists because deploying AI agents well is not purely a technical problem. It requires someone who understands our customers' goals, can diagnose friction in agent workflows, and knows how to escalate the right things to the right people - whether that's a prompt change, a product decision, or an engineering fix.
Key Responsibilities:
- Customer Onboarding: you spot patterns, ask why something is breaking, and document findings clearly.
- Curious about AI: you don't need to be an engineer, but you need to be genuinely interested in how agents work and where they fall short.
- A clear communicator in writing: you'll be writing feedback briefs, prompts, and internal reports regularly.
- Comfortable with ambiguity: this role is new, and the playbook is partly yours to write.
- Familiarity with marketing technology, CRM, or campaign tooling.
- Hands-on experience with AI tools, prompt writing, or workflow automation.
Desirable:
- Experience in a customer success, solutions engineering, or technical account management role.
- Experience working cross-functionally between commercial and technical teams.
Additional Information:
- Location: Remote
- Job type: Full time, permanent
- Salary: Competitive, dependent on experience.
- Income Protection
- Life Assurance
- Enhanced pension
- Health Cash plan
- 28 days annual leave + bank holidays
- Sick pay scheme
- A range of flexible benefits available through our Agilio Flex portal.
If you feel you have what it takes to join our team, we look forward to receiving your application!
Agent Success Manager employer: Agilio Software
Agilio Software is an exceptional employer that prioritises employee well-being and professional growth, offering a remote working environment that promotes work-life balance. With 28 days of annual leave and a commitment to client satisfaction, employees are empowered to thrive in their roles while contributing to innovative solutions in the dental sector. The collaborative work culture fosters continuous learning and development, making it a rewarding place for those looking to make a meaningful impact.
