At a Glance
- Tasks: Coordinate service operations and support engineers for top-notch customer satisfaction.
- Company: Join a growing Aberdeen-based organisation in an exciting phase of development.
- Benefits: Full-time, permanent role with opportunities for career growth and skill development.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
- Why this job: Be a key player in a dynamic team, making a real impact on service delivery.
- Qualifications: Experience in service coordination and strong communication skills are essential.
The predicted salary is between 25185 - 28500 £ per year.
As part of our ongoing recruitment partnership with a growing Aberdeen-based organisation, Agilient Talent Partners is pleased to be recruiting for a Service Administrator to join their team on a full-time, permanent basis. With the business preparing to move into its new facility in Altens, this role offers the opportunity to join at an exciting stage of growth and play an important role in supporting customers, engineers and operational teams across the business.
Purpose of the Role
The primary purpose of the Service Controller is to coordinate and support the effective delivery of service operations, ensuring a high level of customer satisfaction and efficient utilisation of engineering resources.
Roles & Responsibilities
- Coordinate the scheduling and communication of service activities, including arranging travel and accommodation for Service Engineers when required.
- Allocate work schedules and service assignments to engineers.
- Prepare and issue job reports, service documentation and customer reports.
- Communicate work schedules and service requirements to engineering personnel.
- Act as a key point of contact for customers, providing updates and responding to enquiries.
- Compile, complete and present service reports to customers.
- Manage and process warranty claims.
- Review and manage engineer timesheets.
- Coordinate and administer annual leave requests for engineering personnel.
- Maintain accurate service records and documentation.
- Ensure high standards of housekeeping and organisation within the department.
- Support business development activities by assisting the sales team and helping to identify opportunities within the existing customer base.
- Undertake any additional duties as reasonably required.
Skills & Experience
Essential
- Previous experience within a service, scheduling or coordination environment.
- Strong communication skills with the ability to build effective relationships with customers and colleagues.
- Excellent administrative and organisational skills with a high level of attention to detail.
- Good working knowledge of Microsoft Office applications, including Word, Excel and Outlook.
- Ability to prioritise workload effectively in a fast-paced environment and meet deadlines.
Desirable
- Familiarity with purchasing processes and supplier coordination.
- Experience supporting customers across multiple locations or on a national basis.
- Experience coordinating field-based engineers or service personnel.
- Experience working within an engineering, industrial or technical service environment.
Personal Attributes
- Proactive and solution-oriented mindset.
- Strong organisational and planning skills.
- Team player with a collaborative approach.
- Professional and customer-focused attitude.
- Willingness to take ownership and accountability.
HSE Responsibilities
- Comply with all company and client Quality, Health, Safety and Environmental management systems, policies and procedures.
- Ensure all accidents, incidents, near misses and hazards are reported promptly and all relevant documentation is completed accurately.
- Promote safe working practices and contribute to a positive health, safety and environmental culture.
Service Controller in Inverurie employer: Agilient Talent Partners
Join a dynamic and growing organisation in Aberdeen as a Service Controller, where you will play a pivotal role in enhancing customer satisfaction and optimising engineering resources. With the company moving into a new facility in Altens, employees benefit from a supportive work culture that prioritises professional development and collaboration, alongside competitive remuneration and opportunities for career advancement. This is an exciting time to be part of a team that values innovation and teamwork, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller in Inverurie
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Agilient Talent Partners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Agilient Talent Partners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Controller in Inverurie
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Agilient Talent Partners:Your cover letter is your chance to shine! Tell us why you want to work at Agilient Talent Partners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Agilient Talent Partners!
How to prepare for a job interview at Agilient Talent Partners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
