Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for customers.
- Company: Pioneering tech firm in Gateshead with a focus on innovation.
- Benefits: Competitive salary, 23 days holiday rising to 28, plus bank holidays.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Strong problem-solving skills and a background in first-line support.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A pioneering technology firm in Gateshead seeks a First Line Support Engineer to provide exceptional technical support to its growing customer base.
Responsibilities include:
- Handling telephone inquiries
- Troubleshooting issues
- Ensuring high-quality customer service
Ideal candidates will possess:
- Strong problem-solving skills
- Customer-service-oriented attitude
- A background in first-line support
In return, we offer:
- Competitive salary
- 23 days holiday rising to 28, plus bank holidays
First Line IT Support Engineer (MSP Ready) in Gateshead employer: Agilico
Contact Detail:
Agilico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line IT Support Engineer (MSP Ready) in Gateshead
✨Tip Number 1
Make sure you know your stuff! Brush up on common IT issues and solutions, so you can impress during the interview. We want to see that you can troubleshoot like a pro!
✨Tip Number 2
Practice your customer service skills. Role-play with a friend or family member to get comfortable handling tricky situations. Remember, it's all about keeping the customer happy!
✨Tip Number 3
Network, network, network! Connect with people in the industry on LinkedIn or attend local tech meetups. You never know who might have the inside scoop on job openings!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace First Line IT Support Engineer (MSP Ready) in Gateshead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in first-line support. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your problem-solving abilities and customer service experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've handled technical issues or provided excellent customer service in the past.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be helping our customers with their tech troubles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Agilico
✨Know Your Tech Basics
Brush up on your technical knowledge related to first-line support. Be ready to discuss common issues you might encounter and how you'd troubleshoot them. This shows you're not just a people person but also technically savvy!
✨Customer Service is Key
Prepare examples of how you've provided excellent customer service in the past. Think about times when you turned a frustrated customer into a satisfied one. This will highlight your problem-solving skills and customer-oriented mindset.
✨Practice Common Scenarios
Role-play typical support scenarios with a friend or family member. This could include handling a difficult call or troubleshooting a common issue. Practising these situations can help you feel more confident during the actual interview.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the company culture or the team you'll be working with. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
