Job role: Client Success Manager ? Department: Pro Services Digital Solutions ? Location: Northampton ?? Working Pattern: Monday to Friday (37.5 hours per week) ? Contract: P ermanent ? What were all about ? At Agilico were on a journey to build a better future for our people and planet. Were proud to be the UKs pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, were dedicated to integrating sustainable practices throughout our operations. We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow. ? ?O verview ? The Customer Success Manager will own a portfolio of customer accounts and proactively drive their adoption, satisfaction, and long-term retention of our SaaS finance solution. This is a non-commercial role: you are accountable for retention and customer outcomes. You will build trusted relationships with your accounts, understand their goals, and ensure they consistently realise value from the platform identifying and acting on risk before it leads to churn. ? Accountabilities Account Ownership Own a defined portfolio of customer accounts, taking accountability for their health, satisfaction, and retention. Build and execute success plans that align the platform to each customer's objectives and desired outcomes. Run regular account reviews and health checks, using usage and engagement data to pre-empt risk and drive adoption. Lead onboarding and ongoing enablement so customers adopt the product confidently and embed it into their financial operations. Identify at-risk accounts early and coordinate proactive interventions to protect retention. Own the retention and renewal outcome for your portfolio, working with the wider team on the renewal process (without carrying a sales or expansion quota). Relationship
Client Success Manager in Milton Keynes employer: AGILICO WORKPLACE TECHNOLOGY LIMITED
Agilico is an exceptional employer that prioritises sustainability and employee growth, making it a fantastic place to work in Southampton. With a strong commitment to a circular economy, employees are encouraged to contribute to meaningful environmental initiatives while enjoying a supportive work culture that fosters professional development. Join us to be part of a forward-thinking team dedicated to making a positive impact on both our people and the planet.
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AGILICO WORKPLACE TECHNOLOGY LIMITED Recruitment Team
