At a Glance
- Tasks: Support customers in modernising their work with innovative technology solutions.
- Company: Agilico Workplace Technology, a leader in workplace tech.
- Benefits: Earn while you learn with a competitive salary and fully funded qualification.
- Other info: Enjoy a supportive culture focused on your development and success.
- Why this job: Kickstart your career in tech with real responsibilities and growth opportunities.
- Qualifications: Recent university leaver with strong communication skills and a proactive mindset.
The predicted salary is between 18000 - 25000 £ per year.
This apprenticeship is designed for university leavers who want to turn their academic learning into a real career in workplace technology. You will earn while you learn, gaining hands-on experience across Agilico's technology solutions while completing a fully funded apprenticeship qualification.
You will work alongside experienced professionals, supporting customers to modernise how they work through print, document workflow, IT, telephony and digital workplace technologies. This is not a classroom-only programme; it is a practical, fast-paced route into a long-term career.
What You Will Be Learning & Doing
- Supported to learn the very best in customer engagement and sales techniques to unlock limitless earning potential.
- Support the delivery and management of workplace technology solutions for customers.
- Learn how managed print, document automation and digital workflows improve productivity.
- Assist with customer onboarding, system set-ups and service delivery.
- Work with account managers, engineers and support teams to solve real business challenges.
- Analyse customer needs and help recommend the right technology solutions.
- Develop core professional skills: communication, problem-solving, time management and teamwork.
- Complete an industry-recognised apprenticeship qualification alongside your role.
The Apprenticeship
- Level: Higher / Degree-level apprenticeship (role-dependent).
- Duration: Typically 18-36 months.
- Training: On-the-job learning, supported study time and external training provider.
- Cost: Fully funded by Agilico - no student debt.
Who This Is For
This role is perfect for you if you:
- Are a recent university graduate or university leaver.
- Want a career rather than a short-term graduate scheme.
- Are interested in technology, digital transformation or workplace solutions.
- Enjoy working with people and solving problems.
- Are commercially curious and keen to understand how businesses operate.
- Want structured learning with clear progression opportunities.
No previous industry experience is required; attitude, curiosity and willingness to learn matter most.
What We Look For
- A degree (any discipline) or equivalent qualification.
- Strong communication and interpersonal skills.
- A proactive, can-do mindset.
- Confidence using technology and digital tools.
- Willingness to learn in a customer-facing environment.
What You Will Get in Return
- Competitive starting salary.
- Salary increases and car on progression.
- Uncapped commission.
- Fully funded apprenticeship qualification.
- Real responsibility and client exposure from day one.
- Ongoing mentoring and career coaching.
- A supportive, people-first culture focused on development.
Why Start Your Career at Agilico?
Agilico helps organisations work smarter through technology. Starting your career here means gaining practical experience, recognised qualifications and a clear route to long-term success without adding to student debt.
Customer Service / Business Development Apprentice in Gateshead employer: AGILICO WORKPLACE TECHNOLOGY LIMITED
Agilico Workplace Technology is an exceptional employer for those looking to kickstart their careers in a dynamic and innovative environment. With a strong focus on employee development, you will benefit from a fully funded apprenticeship while gaining invaluable hands-on experience in cutting-edge technology solutions. Our supportive work culture fosters collaboration and growth, making Gateshead an ideal location to launch your professional journey.
Contact Details:
AGILICO WORKPLACE TECHNOLOGY LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Business Development Apprentice in Gateshead
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like AGILICO WORKPLACE TECHNOLOGY LIMITED.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like AGILICO WORKPLACE TECHNOLOGY LIMITED. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service / Business Development Apprentice in Gateshead
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at AGILICO WORKPLACE TECHNOLOGY LIMITED.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join AGILICO WORKPLACE TECHNOLOGY LIMITED and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at AGILICO WORKPLACE TECHNOLOGY LIMITED
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by AGILICO WORKPLACE TECHNOLOGY LIMITED. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at AGILICO WORKPLACE TECHNOLOGY LIMITED will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
