At a Glance
- Tasks: Service, repair, and install photocopier equipment while ensuring top-notch customer service.
- Company: Join Agilico Workplace Technologies, a fast-growing tech company with a passion for employee success.
- Benefits: Enjoy a competitive salary, company car, healthcare plan, and generous holiday allowance.
- Other info: Dynamic role with opportunities for professional growth and a supportive team environment.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: 2+ years of photocopier service experience and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Agilico Workplace Technologies is a fast-growing technology business with offices located across the UK. Our aim is to provide high quality business solutions tailored to individual customer requirements. We are passionate about our employees and looking for highly motivated individuals that want to carve a successful career with us. Due to our continued success, we are looking to employ an experienced service engineer operating from our regional office in Pocklington.
Service Engineer - The Role: The job requires a motivated self-starter who is thorough and wanting to see a task through to conclusion. You should be co-operative, methodical and most importantly a team player. Once a customer has requested a call-out, you will be the first person on site to assess/resolve the fault on their photocopier and must therefore be an enthusiastic worker with excellent communication skills and a can-do attitude. This is a field-based role covering York and the surrounding area.
Key responsibilities include, but are not limited to:
- Service, repair & install various types of photocopier equipment, which may require connecting to the clients network in accordance with the Mandatory Call Procedure.
- Establish and maintain professional relationships and communicate in a professional manner with customers, team members, managers and other departments.
- Discuss service problems in a polite and informative manner with clients and provide a post call summary of the fault, outcome and actions to the relevant person.
- Signal commercial opportunities to the Sales & Marketing Departments via sales lead generation form.
- Maintain customers equipment and devices to the highest standards to achieve individual KPIs.
- Maintain and manage car stock as/when needed.
- Understand and account for the Health & Safety risks involved when repairing machines.
- Assist with workshop and warehouse activity as/when required.
- Suggest improvements to the Company's systems, practices and procedures wherever possible.
Experience & Skillset:
- 2+ years of field photocopier service experience.
- Ability to work on a client's network, along with troubleshooting experience for print/scan and other utilities.
- Full UK Driving License essential.
- Excellent communication skills.
- DBS check required upon commencing employment.
Benefits:
- Company Car.
- 23 days (rising by 1 day per year to a maximum of 28 days), plus bank holidays.
- Benefits hub.
- Healthcare Cash Plan.
- Life Assurance.
- Cycle to work scheme.
- Voucher & discount hub.
- CSR Volunteer Day.
Service Engineer in Edinburgh employer: AGILICO WORKPLACE TECHNOLOGY LIMITED
Agilico Workplace Technologies is an exceptional employer that prioritises employee growth and satisfaction, offering a competitive salary and a comprehensive benefits package including a company car, healthcare cash plan, and generous holiday entitlement. Our collaborative work culture fosters teamwork and innovation, making it an ideal environment for motivated individuals to thrive in their careers while serving clients across Fife and surrounding areas.
Contact Details:
AGILICO WORKPLACE TECHNOLOGY LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Agilico. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service engineering. Think about your past experiences and how they relate to the role. We want to see your enthusiasm and problem-solving skills shine through!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. Remember, as a Service Engineer, you'll need to explain technical issues to clients, so let your personality and can-do attitude come through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Agilico.
We think you need these skills to ace Service Engineer in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight your relevant experience, especially in photocopier service and any technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Be sure to mention your enthusiasm for working in a team and your problem-solving abilities.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to showcase any experiences where you've successfully communicated with clients or team members.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at AGILICO WORKPLACE TECHNOLOGY LIMITED
✨Know Your Stuff
Make sure you brush up on your photocopier knowledge and any relevant technical skills. Familiarise yourself with common issues and solutions, as well as the specific models the company uses. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice how you communicate complex technical information in a simple way. Think about examples from your past where you've successfully resolved customer issues and be ready to share those stories during the interview.
✨Demonstrate Team Spirit
Being a team player is crucial for this position. Prepare to discuss how you've collaborated with others in previous roles. Highlight instances where you’ve contributed to team success or helped colleagues, as this will resonate well with the interviewers.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or future projects. This shows your interest in the role and helps you gauge if it’s the right fit for you. Plus, it leaves a positive impression!
