At a Glance
- Tasks: Service, repair, and install photocopier equipment while building strong customer relationships.
- Company: Join Agilico Workplace Technologies, a fast-growing tech company with a passion for employee success.
- Benefits: Enjoy a competitive salary, company car, healthcare plan, and generous holiday allowance.
- Other info: Dynamic role with opportunities for personal growth and improvement suggestions welcomed.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: 2 years of field service experience and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive
Working Hours: 37.5, Monday - Friday
Contract: Permanent
Location: Fife & surrounding areas
Who are we: Agilico Workplace Technologies is a fast-growing technology business with offices located across the UK. Our aim is to provide high quality business solutions tailored to individual customer requirements. We are passionate about our employees and looking for highly motivated individuals that want to carve a successful career with us. Due to our continued success, we are looking to employ an experienced service engineer operating from our regional office in Pocklington.
Service Engineer - The Role: The job requires a motivated self-starter who is thorough and wanting to see a task through to conclusion. You should be co-operative, methodical and most importantly a team player. Once a customer has requested a call-out, you will be the first person on site to assess/resolve the fault on their photocopier and must therefore be an enthusiastic worker with excellent communication skills and a can-do attitude. This is a field based role covering York and the surrounding area.
Key responsibilities include, but are not limited to:
- Service, repair & install various types of photocopier equipment, which may require connecting to the clients network in accordance with the Mandatory Call Procedure.
- Establish and maintain professional relationships and communicate in a professional manner with customers, team members, managers and other departments.
- Discuss service problems in a polite and informative manner with clients and provide a post call summary of the fault, outcome and actions to the relevant person.
- Signal commercial opportunities to the Sales & Marketing Departments via sales lead generation form.
- Maintain customers equipment and devices to the highest standards to achieve individual KPIs.
- Maintain and manage car stock as/when needed.
- Understand and account for the Health & Safety risks involved when repairing machines.
- Assist with workshop and warehouse activity as/when required.
- Suggest improvements to the Company's systems, practices and procedures wherever possible.
Experience & Skillset:
- 2 years of field photocopier service experience.
- Ability to work on a client's network, along with troubleshooting experience for print/scan and other utilities.
- Full UK Driving License essential.
- Excellent communication skills.
- DBS check required upon commencing employment.
Benefits:
- Company Car
- 23 days (rising by 1 day per year to a maximum of 28 days), plus bank holidays.
- Benefits hub.
- Healthcare Cash Plan.
- Life Assurance.
- Cycle to work scheme.
- Voucher & discount hub.
- CSR Volunteer Day.
Locations
Service Engineer in Dunfermline, Scotland employer: AGILICO WORKPLACE TECHNOLOGY LIMITED
Agilico Workplace Technologies is an exceptional employer that prioritises employee growth and satisfaction, offering a competitive salary and a comprehensive benefits package including a company car, healthcare cash plan, and generous holiday entitlement. With a strong focus on teamwork and professional development, employees are encouraged to thrive in a supportive work culture while making a meaningful impact in the technology sector across Fife and surrounding areas.
Contact Details:
AGILICO WORKPLACE TECHNOLOGY LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in Dunfermline, Scotland
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Service Engineer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to service engineering. Think about your past experiences and how they relate to the role at Agilico. We want to see that can-do attitude shine through!
✨Tip Number 3
Showcase your skills! If you’ve got any relevant certifications or training, make sure to highlight them during your conversations. It’s all about proving you’re the best fit for the team and can handle those photocopier repairs like a champ.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining us at Agilico and contributing to our success.
We think you need these skills to ace Service Engineer in Dunfermline, Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight your relevant experience, especially in photocopier service and any technical skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Be sure to mention your enthusiasm for working in a team and your problem-solving abilities.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to convey information clearly and professionally. Whether it's in your CV or cover letter, we want to see that you can communicate effectively with customers and colleagues alike.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at AGILICO WORKPLACE TECHNOLOGY LIMITED
✨Know Your Stuff
Make sure you brush up on your photocopier knowledge and any relevant technical skills. Be ready to discuss your previous experience in service engineering, especially any specific challenges you've faced and how you resolved them.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical issues in simple terms. Think about examples where you've successfully communicated with clients or team members to resolve problems.
✨Demonstrate Your Team Spirit
Agilico values teamwork, so be prepared to share examples of how you've worked collaboratively in the past. Highlight situations where you’ve supported colleagues or contributed to team goals.
✨Ask Smart Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
