At a Glance
- Tasks: Provide top-notch customer service and support in a busy call centre.
- Company: Join Agilico, a leading provider in Managed Print Services and IT.
- Benefits: Enjoy 23 days holiday, healthcare cash plan, and discounts.
- Other info: Fast-paced environment with opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real difference for customers.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Location: Southampton
Salary: Competitive plus benefits
Working Hours: 30 hrs per week (Monday to Friday)
Contract: Permanent
Agilico is a leading nationwide service provider specialising in Managed Print Services, IT and Telecoms. Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology. Our expertise and experience spans four key areas: Managed Print, Information Management, Agile Working, and Telecoms & IT. We are passionate about our employees and are therefore looking for a talented and energetic team player who is looking to carve a successful career with us. Due to ongoing business growth, we are seeking to recruit an experienced Customer Service Call Handler to support our busy call centre.
If you’re someone who is a quick-learner with a team-player mentality and believes in putting the customer first, then we would love to hear from you.
Role Responsibilities:
- Answering incoming calls, ensuring excellent customer service throughout
- Directing calls to the relevant departments or passing on messages
- Logging customer call outs into the company's service system
- Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
- Updating and maintaining customer records
- Carry out other adhoc administrative duties as required
Skills & Experience:
- Previous experience within a customer service or call centre environment essential
- Outstanding communication skills both verbal and written
- Able to work under pressure in a fast-paced, ever changing environment
- An eye for detail, taking pride in your work and willing to go the extra mile to ensure quality
- Good understanding of Outlook and IT/database systems
Benefits:
- 23 days holiday plus bank holidays, rising to 28 days
- Discounts and savings hub
- Healthcare cash plan
- Death in Service
- Cycle to work scheme
- Robust Employee Assistance Programme
If you like the sound of this role and feel you have all the relevant skills, apply now!
Customer Service Advisor / Call Handler (30 hrs per week) in Southampton employer: Agilico Workplace Technologies
Agilico is an exceptional employer located in Southampton, offering a dynamic work environment where employees are valued and encouraged to grow. With competitive salaries, generous holiday allowances, and a robust benefits package including healthcare and employee assistance programmes, we prioritise the well-being of our team. Join us to be part of a forward-thinking company that champions innovation and teamwork, making a meaningful impact in the Managed Print Services and IT sectors.
Contact Details:
Agilico Workplace Technologies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor / Call Handler (30 hrs per week) in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Agilico Workplace Technologies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Agilico Workplace Technologies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor / Call Handler (30 hrs per week) in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Agilico Workplace Technologies:Your cover letter is your chance to shine! Tell us why you want to work at Agilico Workplace Technologies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Agilico Workplace Technologies!
How to prepare for a job interview at Agilico Workplace Technologies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
