At a Glance
- Tasks: Provide top-notch customer service and support in a busy call centre.
- Company: Join Agilico, a leading provider in Managed Print Services and IT.
- Benefits: Enjoy 23 days holiday, healthcare cash plan, and discounts.
- Other info: Fast-paced environment with opportunities for career growth.
- Why this job: Be part of a dynamic team and make a real difference for customers.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Location: Southampton
Salary: Competitive plus benefits
Working Hours: 30 hrs per week (Monday to Friday)
Contract: Permanent
Agilico is a leading nationwide service provider specialising in Managed Print Services, IT and Telecoms. Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology. Our expertise and experience spans four key areas: Managed Print, Information Management, Agile Working, and Telecoms & IT. We are passionate about our employees and are therefore looking for a talented and energetic team player who is looking to carve a successful career with us. Due to ongoing business growth, we are seeking to recruit an experienced Customer Service Call Handler to support our busy call centre.
If you’re someone who is a quick-learner with a team-player mentality and believes in putting the customer first, then we would love to hear from you.
Role Responsibilities:
- Answering incoming calls, ensuring excellent customer service throughout
- Directing calls to the relevant departments or passing on messages
- Logging customer call outs into the company's service system
- Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
- Updating and maintaining customer records
- Carry out other adhoc administrative duties as required
Skills & Experience:
- Previous experience within a customer service or call centre environment essential
- Outstanding communication skills both verbal and written
- Able to work under pressure in a fast-paced, ever changing environment
- An eye for detail, taking pride in your work and willing to go the extra mile to ensure quality
- Good understanding of Outlook and IT/database systems
Benefits:
- 23 days holiday plus bank holidays, rising to 28 days
- Discounts and savings hub
- Healthcare cash plan
- Death in Service
- Cycle to work scheme
- Robust Employee Assistance Programme
If you like the sound of this role and feel you have all the relevant skills, apply now!
Customer Service Advisor / Call Handler (30 hrs per week) in Southampton employer: Agilico Workplace Technologies
Agilico Workplace Technologies is an excellent employer, offering a supportive work culture that values teamwork and customer service. Located in Edinburgh, employees benefit from generous holiday allowances, a cycle to work scheme, and opportunities for personal growth within the company, making it a rewarding place to build a career.
Contact Details:
Agilico Workplace Technologies Recruitment Team
