At a Glance
- Tasks: Service, repair, and install photocopier equipment while building strong customer relationships.
- Company: Agilico Workplace Technologies, a fast-growing tech business with a supportive culture.
- Benefits: Competitive salary, company car, healthcare plan, and generous holiday allowance.
- Other info: Opportunities for career growth and a chance to suggest improvements.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: 2+ years of photocopier service experience and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Agilico Workplace Technologies is a fast-growing technology business with offices located across the UK. Our aim is to provide high quality business solutions tailored to individual customer requirements. We are passionate about our employees and looking for highly motivated individuals that want to carve a successful career with us.
Due to our continued success, we are looking to employ an experienced service engineer operating from our regional office in Pocklington.
Service Engineer - The Role:
The job requires a motivated self-starter who is thorough and wanting to see a task through to conclusion. You should be co-operative, methodical and most importantly a team player. Once a customer has requested a call-out, you will be the first person on site to assess/resolve the fault on their photocopier and must therefore be an enthusiastic worker with excellent communication skills and a can-do attitude. This is a field based role covering York and the surrounding area.
Key responsibilities include, but are not limited to:
- Service, repair & install various types of photocopier equipment, which may require connecting to the client’s network in accordance with the Mandatory Call Procedure.
- Establish and maintain professional relationships and communicate in a professional manner with customers, team members, managers and other departments.
- Discuss service problems in a polite and informative manner with clients and provide a post call summary of the fault, outcome and actions to the relevant person.
- Signal commercial opportunities to the Sales & Marketing Departments via sales lead generation form.
- Maintain customer’s equipment and devices to the highest standards to achieve individual KPI’s.
- Maintain and manage car stock as/when needed.
- Understand and account for the Health & Safety risks involved when repairing machines.
- Assist with workshop and warehouse activity as/when required.
- Suggest improvements to the Company's systems, practices and procedures wherever possible.
Experience & Skillset:
- 2+ years of field photocopier service experience.
- Ability to work on a client's network, along with troubleshooting experience for print/scan and other utilities.
- Full UK Driving License essential.
- Excellent communication skills.
- DBS check required upon commencing employment.
Benefits:
- Company Car.
- 23 days (rising by 1 day per year to a maximum of 28 days), plus bank holidays.
- Benefits hub.
- Healthcare Cash Plan.
- Life Assurance.
- Cycle to work scheme.
- Voucher & discount hub.
- CSR Volunteer Day.
Service Engineer - Fife Area employer: Agilico Workplace Technologies
Agilico Workplace Technologies is an exceptional employer that prioritises employee growth and satisfaction, offering a competitive salary and a comprehensive benefits package including a company car, healthcare cash plan, and generous holiday entitlement. With a strong focus on teamwork and professional development, employees in the Fife area can thrive in a supportive work culture that encourages innovation and collaboration, making it an ideal place for motivated individuals to build a rewarding career.
Contact Details:
Agilico Workplace Technologies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer - Fife Area
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Agilico. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching common service engineer scenarios. Think about how you'd handle specific situations, especially those involving customer interactions. Show us your problem-solving skills and enthusiasm!
✨Tip Number 3
Don’t just wait for job postings! Be proactive and apply through our website. Tailor your application to highlight your field experience and communication skills, making it clear why you’d be a great fit for our team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in the interviewer's mind. Plus, it’s a chance to reiterate your excitement about the role!
We think you need these skills to ace Service Engineer - Fife Area
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in photocopier service and fieldwork. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Engineer role. Share your enthusiasm for technology and how you can contribute to our team at Agilico.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your application reflects your excellent communication skills. We love candidates who can convey technical information clearly and professionally!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Agilico Workplace Technologies
✨Know Your Stuff
Make sure you brush up on your photocopier knowledge and any relevant technical skills. Familiarise yourself with common issues and solutions, as well as the specific models the company uses. This will show that you're not just a candidate, but someone who genuinely understands the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice how you would explain technical issues to someone who might not be tech-savvy. Use clear, simple language and be ready to demonstrate your ability to maintain professional relationships, even in tricky situations.
✨Be a Team Player
Highlight your experience working in teams and how you’ve contributed to group success in previous roles. Prepare examples of how you've collaborated with others to solve problems or improve processes, as this is key for a service engineer.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the company's approach to customer service, team dynamics, or opportunities for professional development. It shows you're engaged and serious about the position.
