At a Glance
- Tasks: Service, repair, and install photocopier equipment while ensuring top-notch customer service.
- Company: Agilico Workplace Technologies, a fast-growing tech business with a passion for employee success.
- Benefits: Competitive salary, company car, 23 days holiday plus bank holidays, and career growth opportunities.
- Other info: Field-based role covering Fife and surrounding areas with a focus on teamwork and communication.
- Why this job: Join a dynamic team and make a real impact in the tech industry.
- Qualifications: 2+ years of photocopier service experience and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Salary: Competitive + car
Working Hours: 37.5, Monday - Friday
Contract: Permanent
Location: Fife & surrounding areas
Who are we: Agilico Workplace Technologies is a fast-growing technology business with offices located across the UK. Our aim is to provide high quality business solutions tailored to individual customer requirements. We are passionate about our employees and looking for highly motivated individuals that want to carve a successful career with us. Due to our continued success, we are looking to employ an experienced service engineer operating from our regional office in Pocklington.
Service Engineer - The Role:
The job requires a motivated self-starter who is thorough and wanting to see a task through to conclusion. You should be co-operative, methodical and most importantly a team player. Once a customer has requested a call-out, you will be the first person on site to assess/resolve the fault on their photocopier and must therefore be an enthusiastic worker with excellent communication skills and a can-do attitude. This is a field based role covering York and the surrounding area.
Key responsibilities include, but are not limited to:
- Service, repair & install various types of photocopier equipment, which may require connecting to the client’s network in accordance with the Mandatory Call Procedure.
- Establish and maintain professional relationships and communicate in a professional manner with customers, team members, managers and other departments.
- Discuss service problems in a polite and informative manner with clients and provide a post call summary of the fault, outcome and actions to the relevant person.
- Signal commercial opportunities to the Sales & Marketing Departments via sales lead generation form.
- Maintain customer’s equipment and devices to the highest standards to achieve individual KPI’s.
- Maintain and manage car stock as/when needed.
- Understand and account for the Health & Safety risks involved when repairing machines.
- Assist with workshop and warehouse activity as/when required.
- Suggest improvements to the Company's systems, practices and procedures wherever possible.
Experience & Skillset:
- 2+ years of field photocopier service experience.
- Ability to work on a client's network, along with troubleshooting experience for print/scan and other utilities.
- Full UK Driving License essential.
- DBS check required upon commencing employment.
- Company Car.
- 23 days (rising by 1 day per year to a maximum of 28 days), plus bank holidays.
- Ability to diagnose and repair faults on MPS devices; internal & external customer handling process.
Service Engineer - Fife Area in Pocklington employer: Agilico Workplace Technologies
Agilico Workplace Technologies is an exceptional employer, offering a supportive work culture that values employee growth and development. With competitive salaries, a company car, and generous holiday allowances, we empower our Service Engineers to thrive in their roles while fostering strong professional relationships with clients. Located in the vibrant Fife area, our team enjoys a collaborative environment where innovation and teamwork are at the forefront of our success.
Contact Details:
Agilico Workplace Technologies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer - Fife Area in Pocklington
✨Tip Number 1
Network like a pro! Attend industry events or local meet-ups in Fife to connect with potential employers and fellow service engineers. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you can, create a portfolio showcasing your past work with photocopiers and any troubleshooting you've done. This will give you an edge when chatting with hiring managers.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies like Agilico. Express your interest in the Service Engineer role and ask if they have any upcoming opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Agilico.
We think you need these skills to ace Service Engineer - Fife Area in Pocklington
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for technology and problem-solving shine through. We want to see that you're excited about the role and ready to tackle challenges head-on!
Tailor Your CV:Make sure your CV highlights relevant experience, especially in photocopier service and customer interaction. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Professional Yet Approachable:In your cover letter, strike a balance between professionalism and friendliness. We value good communication, so show us you can connect with customers and team members alike.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Agilico Workplace Technologies
✨Know Your Stuff
Make sure you brush up on your photocopier knowledge and any relevant technical skills. Be ready to discuss your previous experience in servicing and repairing equipment, as well as troubleshooting network issues. This will show that you're not just a good talker but also know what you're doing.
✨Show Your Team Spirit
Since being a team player is crucial for this role, think of examples from your past where you've worked collaboratively with others. Highlight how you’ve communicated effectively with colleagues and customers alike, and how you’ve contributed to a positive team environment.
✨Prepare for Customer Scenarios
Expect questions about how you would handle specific customer service situations. Think of times when you resolved a customer issue or turned a negative experience into a positive one. This will demonstrate your excellent communication skills and can-do attitude.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or the specific challenges they face in the Fife area. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
