At a Glance
- Tasks: Install, service, and repair tech equipment in client offices while troubleshooting IT issues.
- Company: Join Agilico, a pioneering Circular-First workplace technology business focused on sustainability.
- Benefits: Enjoy competitive pay, flexible working, 23-28 days holiday, and a range of health perks.
- Other info: Dynamic role with opportunities for growth and a supportive work environment.
- Why this job: Be part of a team making a real impact towards a sustainable future.
- Qualifications: Entry-level IT qualification and excellent customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
At Agilico we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, we’re dedicated to integrating sustainable practices throughout our operations. We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow.
The IT Support Engineer will be responsible for the install, service and repair of Agilico supplied equipment including hardware and software into our clients' offices. Reporting to the IT Support Team Leader, you will be:
- To operate independently or as part of an install team
- To support the installation of Agilico products and services, including networking, printing, scanning, remote monitoring
- General IT fault finding and identifying potential networking or hardware problems
- Assist the Remote Monitoring Team (RMT) to address issues
- Assist Workshop Manager with IT related issues
- Assist Logistics with flexibility of roles when necessary
Responsibilities:
- Maintain a good professional appearance when dealing with internal and external customers
- Maintain your company vehicle including servicing, tyres and internal cleanliness and external appearance
Key Skills:
- Entry level IT qualification
- Excellent customer service skills
- Team player with effective diary planning and time management
- Effective troubleshooting procedures
- Organisation and maintenance of tools, stock and equipment
- Hold a valid UK driving licence
In return for your hard work, we offer a competitive benefits package, to include:
- Commission Scheme
- 23 days holiday rising to 28, plus bank holidays
- CSR volunteer day per holiday year
- Stakeholder Pension Scheme
- Referral bonuses
- Healthcare Cash-plan
- Death in Service Cover
- Voucher and discount hub
- Cycle to work scheme
- Comprehensive EAP scheme
- Flexible working arrangements
If you are interested in this role or want to view others, please head to our careers page. If you have not been contacted within 10 days then unfortunately your application has been rejected.
IT Support Engineer (Field) in Edinburgh employer: Agilico Workplace Technologies
Agilico Workplace Technologies is an excellent employer, offering a supportive work culture that values teamwork and customer service. Located in Edinburgh, employees benefit from generous holiday allowances, a cycle to work scheme, and opportunities for personal growth within the company, making it a rewarding place to build a career.
Contact Details:
Agilico Workplace Technologies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Field) in Edinburgh
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Agilico Workplace Technologies values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Agilico Workplace Technologies might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Agilico Workplace Technologies!
✨Direct Apply to Agilico Workplace Technologies
Let's not forget to apply directly through the Agilico Workplace Technologies website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer (Field) in Edinburgh
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Agilico Workplace Technologies.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Agilico Workplace Technologies. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Agilico Workplace Technologies
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
