At a Glance
- Tasks: Install, service, and repair tech equipment in client offices while troubleshooting IT issues.
- Company: Join Agilico, a pioneering Circular-First workplace technology business focused on sustainability.
- Benefits: Enjoy competitive pay, flexible working, 23-28 days holiday, and a range of health perks.
- Other info: Dynamic role with opportunities for growth and a supportive work environment.
- Why this job: Be part of a team making a real impact towards a sustainable future.
- Qualifications: Entry-level IT qualification and excellent customer service skills required.
The predicted salary is between 25000 - 30000 £ per year.
At Agilico we’re on a journey to build a better future for our people and planet. We’re proud to be the UK’s pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, we’re dedicated to integrating sustainable practices throughout our operations. We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow.
The IT Support Engineer will be responsible for the install, service and repair of Agilico supplied equipment including hardware and software into our clients' offices. Reporting to the IT Support Team Leader, you will be:
- To operate independently or as part of an install team
- To support the installation of Agilico products and services, including networking, printing, scanning, remote monitoring
- General IT fault finding and identifying potential networking or hardware problems
- Assist the Remote Monitoring Team (RMT) to address issues
- Assist Workshop Manager with IT related issues
- Assist Logistics with flexibility of roles when necessary
Responsibilities:
- Maintain a good professional appearance when dealing with internal and external customers
- Maintain your company vehicle including servicing, tyres and internal cleanliness and external appearance
Key Skills:
- Entry level IT qualification
- Excellent customer service skills
- Team player with effective diary planning and time management
- Effective troubleshooting procedures
- Organisation and maintenance of tools, stock and equipment
- Hold a valid UK driving licence
In return for your hard work, we offer a competitive benefits package, to include:
- Commission Scheme
- 23 days holiday rising to 28, plus bank holidays
- CSR volunteer day per holiday year
- Stakeholder Pension Scheme
- Referral bonuses
- Healthcare Cash-plan
- Death in Service Cover
- Voucher and discount hub
- Cycle to work scheme
- Comprehensive EAP scheme
- Flexible working arrangements
If you are interested in this role or want to view others, please head to our careers page. If you have not been contacted within 10 days then unfortunately your application has been rejected.
IT Support Engineer (Field) in Edinburgh employer: Agilico Workplace Technologies
Agilico is an exceptional employer committed to fostering a sustainable future while providing a supportive and dynamic work environment for its employees. As a pioneering Circular-First workplace technology business, we offer a range of benefits including a competitive commission scheme, generous holiday allowance, and opportunities for personal growth through CSR initiatives. Our culture promotes teamwork and flexibility, ensuring that every team member can contribute to meaningful change in both their professional and personal lives.
Contact Details:
Agilico Workplace Technologies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer (Field) in Edinburgh
✨Tip Number 1
Get to know the company! Research Agilico's values and sustainability goals. When you understand their mission, you can tailor your conversations to show how you align with their vision.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues or handle customer queries. Show them you're ready to jump in and make an impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Agilico.
We think you need these skills to ace IT Support Engineer (Field) in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight any relevant qualifications, especially in IT, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about sustainable practices and how you can contribute to Agilico’s mission. Keep it concise but impactful!
Show Off Your Troubleshooting Skills:In your application, mention specific examples of how you've tackled IT issues in the past. We love seeing problem-solving in action, so don’t hold back on those success stories!
Apply Through Our Website:We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Agilico Workplace Technologies
✨Know Your Tech
Make sure you brush up on your technical knowledge related to IT support. Familiarise yourself with common hardware and software issues, as well as Agilico's products and services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves dealing with clients, be prepared to discuss your customer service experience. Think of examples where you've gone above and beyond to help someone, and how you handled difficult situations. This will demonstrate your ability to maintain a professional appearance and attitude.
✨Demonstrate Team Spirit
Agilico values teamwork, so be ready to share experiences where you've successfully collaborated with others. Highlight your effective diary planning and time management skills, and how they contributed to team success. This shows that you can work well both independently and as part of a team.
✨Prepare Questions About Sustainability
Since Agilico is committed to sustainability, prepare thoughtful questions about their initiatives and how the IT Support Engineer role contributes to these goals. This not only shows your interest in the company’s mission but also aligns your values with theirs, making you a more attractive candidate.
