At a Glance
- Tasks: Provide top-notch customer service and manage incoming calls with professionalism.
- Company: Join Agilico, a forward-thinking company supporting over 10,000 customers.
- Benefits: Gain valuable experience, training, and potential career progression.
- Other info: Enjoy a supportive team environment with opportunities for further qualifications.
- Why this job: Kickstart your career in customer service while making a real difference.
- Qualifications: GCSEs in English and Maths (A* - C / 9 - 4) required.
The predicted salary is between 28000 - 32907 £ per year.
Agilico are looking for an aspiring Apprentice Customer Service Advisor / Call Handler to join a growing team!
Agilico supports more than 10,000 customers who are committed to building organisations that are fully equipped to succeed in the face of rapid and continuous change. The organisation's aim is to help businesses maximise operational efficiency and make work easier for their people through the use of innovative workplace technology.
What You'll Do
- Answering incoming calls, ensuring excellent customer service throughout
- Directing calls to the relevant departments or passing on messages
- Logging customer call outs into the company's service system
- Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
- Updating and maintaining customer records
- Carry out other adhoc administrative duties as required
Training Outcome
Potential progression within the business and onto further apprenticeship qualifications.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential - GCSE - English - A* - C / 9 - 4
- Essential - GCSE - Maths - A* - C / 9 - 4
Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
Working Arrangements
- Working Week: 37.5 hours per week Monday to Friday. Shifts TBC.
- Expected Duration: 1 Year
- Training Provider: APPRENTICE TEAM LTD
Apprentice Customer Service Advisor / Call Handler employer: Agilico Workplace Technologies
Agilico Workplace Technologies is an excellent employer, offering a supportive work culture that values teamwork and customer service. Located in Edinburgh, employees benefit from generous holiday allowances, a cycle to work scheme, and opportunities for personal growth within the company, making it a rewarding place to build a career.
Contact Details:
Agilico Workplace Technologies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Customer Service Advisor / Call Handler
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Agilico Workplace Technologies.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Agilico Workplace Technologies. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Apprentice Customer Service Advisor / Call Handler
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Agilico Workplace Technologies.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Agilico Workplace Technologies and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Agilico Workplace Technologies
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Agilico Workplace Technologies. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Agilico Workplace Technologies will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
