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For Companies At a Glance
- Tasks: Be the go-to person for network and telephony support, solving tech issues like a pro.
- Company: Join Agilico, a pioneering Circular-First workplace technology business committed to sustainability.
- Benefits: Enjoy bonuses for qualifications, generous holiday, healthcare cash plan, and more perks.
- Why this job: Kickstart your tech career while making a positive impact on the planet.
- Qualifications: Experience in 1st line support with strong troubleshooting skills and a customer-focused mindset.
- Other info: Work in a hybrid environment with great opportunities for growth and learning.
The predicted salary is between 24000 - 36000 £ per year.
What you\’ll be doing
- Acting as the first point of contact for network and telephony support issues, via phone, email, and service desk system
- Troubleshooting and resolving a wide range of first-line technical issues related to hardware, software, applications and mobile devices
- Escalating more complex issues appropriately while working alongside the wider team to build your knowledge and skills
- Taking ownership of tickets from logging through to resolution or escalation, ensuring a timely and professional service
- Documenting resolutions and contributing to an evolving internal knowledge base
- Collaborating with the wider Professional Services team to ensure consistent service delivery across the organisation
- Identifying recurring issues and contributing ideas to improve efficiency and reduce incident volume
Experience & qualifications
- Experience in a 1st line support role with strong troubleshooting skills, including knowledge of Networking, VoIP, SIP, PSTN and mobile networks
- A customer-focused mindset and excellent communication skills
- A keen interest in expanding your technical knowledge and progressing to second-line support
- Ability to work independently and as part of a collaborative, distributed team
- Comfortable working in a hybrid environment, with regular office presence in Gateshead
At Agilico we\’re on a journey to build a better future for our people and planet. We\’re proud to be the UK\’s pioneering Circular-First workplace technology business. From supporting the United Nations Sustainable Development Goals, implementing a wide range of environmental initiatives, and achieving Net Zero status by 2030, we\’re dedicated to integrating sustainable practices throughout our operations. We want our actions to cause a ripple effect across our business, our customers, our network and our supply chain. Every action, no matter how small, has the power to create meaningful change. Together, we can amplify our efforts and pave the way for a more sustainable tomorrow.
Benefits
- Wage bonuses based on achieving new qualifications
- 23 days holiday plus bank holidays, rising to 28 days after 5 years
- Stakeholder pension scheme & death in service benefit
- Agile Perks reward platform offering discounts and great deals
- Healthcare cash plan covering everyday expenses such as opticians, dentist etc.
- Cycle to work scheme
- Volunteer Days, first day at school days
- Referral bonuses if you nominate a friend or a new customer
- Employee Assistance Programme – free advice on relationships, mental health and financial planning and more
- Enhanced Maternity and Paternity scheme
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1st Line Helpdesk Support (Telecoms) LC employer: Agilico Workplace Technologies
Contact Detail:
Agilico Workplace Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Helpdesk Support (Telecoms) LC
✨Tip Number 1
Get your tech skills sharp! Brush up on your troubleshooting techniques, especially around networking and telecoms. The more confident you are in these areas, the better you'll perform during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to explain technical issues in simple terms is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show your enthusiasm for learning! Employers love candidates who are eager to expand their knowledge. Be ready to discuss how you plan to grow your skills and contribute to the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our mission to create a sustainable future.
We think you need these skills to ace 1st Line Helpdesk Support (Telecoms) LC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of 1st Line Helpdesk Support. Highlight your troubleshooting skills and any experience with networking, VoIP, or mobile devices. We want to see how your background fits into our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for customer service and your eagerness to learn. Let us know why you’re excited about joining Agilico and how you can contribute to our sustainable goals.
Showcase Your Communication Skills: Since you'll be the first point of contact for support issues, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Agilico Workplace Technologies
✨Know Your Tech Basics
Brush up on your knowledge of Networking, VoIP, SIP, PSTN, and mobile networks. Being able to confidently discuss these topics will show that you’re not just a candidate but someone who understands the core of the role.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about the steps you took, the challenges you faced, and how you communicated with users during the process. This will highlight your problem-solving abilities.
✨Demonstrate Customer Focus
Since this role is all about first-line support, be ready to talk about your customer service experience. Share stories where you went above and beyond to help a user, and emphasise your communication skills and ability to remain calm under pressure.
✨Emphasise Team Collaboration
Discuss your experience working in a team, especially in a hybrid environment. Mention how you’ve collaborated with colleagues to resolve issues or improve processes, as this shows you can work well with others while also being independent.