At a Glance
- Tasks: Lead business analysis for ServiceNow projects and engage with stakeholders to gather requirements.
- Company: AgileSource, a dynamic company focused on enhancing service management capabilities.
- Benefits: Competitive daily rate of £450, flexible working arrangements, and ongoing contract opportunities.
- Other info: Immediate start with excellent opportunities for professional growth.
- Why this job: Make a real impact by improving service management processes in a collaborative environment.
- Qualifications: Experience as a Business Analyst in ServiceNow environments and strong stakeholder engagement skills.
The predicted salary is between 54000 - 66000 £ per year.
Agile Source are seeking an experienced Service Now Business Analyst to support the delivery and enhancement of Service Now-based service management capabilities.
This role requires a strong Business Analyst who can effectively engage with stakeholders, elicit and document requirements, and translate business needs into clear Service Now solutions.
Immediate Start Ongoing Contract £450.00 P/D Inside IR35 This is not a highly technical Service Now specialist position, nor is it dependent on Service Now certifications.
We are looking for a BA with practical Service Now experience and a strong background in requirements gathering, process analysis, and stakeholder engagement.
Key Responsibilities Lead business analysis activities across Service Now-related initiatives.
Facilitate workshops and stakeholder meetings to gather, challenge, and refine requirements.
Document business requirements, user stories, process maps, and functional specifications.
Translate business requirements into clear Service Now requirements for development and delivery teams.
Work closely with Service Now developers, platform owners, and business stakeholders to ensure requirements are understood and implemented effectively.
Analyse existing processes and identify opportunities for improvement and optimisation.
Support solution design discussions from a business and functional perspective.
Assist with testing, validation, and business acceptance activities.
Ensure requirements maintain alignment with business objectives and operational needs.
Essential Experience Proven experience as a Business Analyst within Service Now environments.
Strong experience in requirements gathering, analysis, and documentation .
Experience translating business requirements into Service Now functional requirements.
Knowledge and experience of IT Service Management (ITSM) processes.
Experience working with Service Catalogue Management and service request processes.
Strong stakeholder management and communication skills.
Experience facilitating workshops and engaging with both technical and non-technical audiences.
Ability to produce high-quality BA artefacts and documentation.
Desirable Experience Experience supporting Service Now implementation, enhancement, or transformation projects.
Knowledge of Agile delivery methodologies.
Familiarity with Service Now modules beyond ITSM.
Experience creating user stories, process maps, and acceptance criteria.
Candidate Profile The ideal candidate will be a strong Business Analyst first and foremost, with practical experience working within Service Now environments.
They will be confident engaging stakeholders, defining requirements, and bridging the gap between business needs and Service Now platform capabilities without necessarily being a hands-on technical specialist.
ServiceNow Business Analyst - Contract employer: Agilesource Ltd
As a leading Consulting Partner, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and well-being. Our hybrid remote model allows for flexibility while working on impactful projects in secure environments, offering competitive salaries, bonuses, and comprehensive benefits including private medical care. Join us to enhance your skills in AWS and DevSecOps, while collaborating with talented professionals dedicated to continuous improvement and innovation.
