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- Tasks: Design and assure end-to-end service designs for government and public sector projects.
- Company: AgileSource, a leader in consultancy with a focus on innovative service architecture.
- Benefits: Competitive salary, professional development, and the chance to work on impactful projects.
- Why this job: Shape services that are scalable and resilient while making a difference in the public sector.
- Qualifications: Experience in service design within complex organisations and strong stakeholder engagement skills.
- Other info: Join a dynamic team with opportunities for growth and influence in major transformation initiatives.
The predicted salary is between 36000 - 60000 £ per year.
AgileSource are looking for an experienced Service Architect with a Government/Public Sector & Consultancy background. As a Service Architect, you will hold a senior role in defining, shaping, and assuring end-to-end service designs. The position blends strong architectural discipline with hands-on delivery insight, ensuring services are robust, operable, and aligned to organisational strategy. You will work as part of a multi-disciplinary team, helping to create services that are scalable, resilient, and designed around user needs.
Responsibilities
- Develop and maintain holistic service designs covering people, processes, data, technology, and third-party suppliers.
- Own the creation of service design artefacts, including service blueprints, catalogues, interface specifications, and operational documentation for critical services.
- Provide leadership on service design assurance, working alongside client architecture and governance functions to ensure adherence to agreed standards.
- Create, review, and assure design outputs in line with organisational policies, security requirements, accessibility standards, and defined architectural frameworks.
- Participate in design and governance forums, offering service-focused assurance, identifying dependencies, and contributing to risk and issue resolution.
- Identify and manage technical, contractual, and supplier dependencies to support smooth transitions across infrastructure, data, and support arrangements.
- Drive architectural consistency across programmes and workstreams, proactively highlighting and resolving shared risks, constraints, and overlaps.
- Collaborate closely with Enterprise Architecture, technical specialists, platform owners (including ServiceNow), delivery leads, and analysts to ensure designs are both strategically coherent and delivery-ready.
- Support and upskill client teams in areas such as operating model design, service governance, and multi-supplier integration to build lasting internal capability.
Essential Skills & Experience
- Demonstrable experience designing and assuring services within large, complex organisations.
- Strong understanding of service integration models, sourcing approaches, and enterprise technology platforms.
- Knowledge of public sector environments, including digital governance frameworks and secure-by-design service principles.
- Proven ability to engage and influence senior stakeholders across business and technical audiences.
- Holds current SC clearance or is eligible and willing to obtain clearance.
Desirable Experience
- Exposure to product-led and platform-based operating models.
- Practical understanding of ITIL 4 concepts and practices.
- Hands-on experience working with ServiceNow or similar enterprise service platforms.
- Involvement in major transformation initiatives, such as large-scale organisational change, mergers, or acquisitions.
Service Architect - Permanent employer: Agilesource Ltd
Contact Detail:
Agilesource Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Architect - Permanent
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work in government or consultancy roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills in interviews! Prepare to discuss your experience with service design and how you've tackled challenges in past roles. Use real examples to demonstrate your expertise and make sure to highlight your understanding of public sector environments.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that Service Architect role. Plus, it’s a great way to show your commitment to joining our team at StudySmarter.
We think you need these skills to ace Service Architect - Permanent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service design and architecture. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Showcase Your Experience: When detailing your past roles, focus on your experience within large, complex organisations, especially in the public sector. We love seeing how you've tackled challenges and contributed to service integration and governance.
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points for key achievements and responsibilities to make it easy for us to see your qualifications at a glance. Clarity is key!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Agilesource Ltd
✨Know Your Service Design Inside Out
Make sure you’re well-versed in the principles of service design, especially in a public sector context. Brush up on your knowledge of service blueprints and operational documentation, as you might be asked to discuss how you would create these artefacts during the interview.
✨Showcase Your Stakeholder Engagement Skills
Prepare examples that highlight your ability to engage and influence senior stakeholders. Think about times when you’ve successfully navigated complex organisational structures or resolved conflicts, as this will demonstrate your capability to work effectively in large organisations.
✨Familiarise Yourself with Relevant Frameworks
Get comfortable with ITIL 4 concepts and any digital governance frameworks relevant to the role. Being able to discuss how these frameworks apply to service design will show that you understand the standards and practices expected in the public sector.
✨Be Ready for Technical Discussions
Since the role involves working with enterprise technology platforms like ServiceNow, be prepared to discuss your hands-on experience with such tools. If you have worked on major transformation initiatives, share those experiences to illustrate your ability to drive architectural consistency across programmes.
