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- Tasks: Design and improve end-to-end service solutions in a dynamic business environment.
- Company: AgileSource, a forward-thinking company focused on innovative service architecture.
- Benefits: Permanent position with competitive salary and opportunities for professional growth.
- Other info: Join a vibrant team dedicated to continual service improvement and user experience.
- Why this job: Shape impactful service models and collaborate with diverse teams to drive success.
- Qualifications: Experience in service architecture and strong collaboration skills required.
The predicted salary is between 60000 - 80000 £ per year.
AgileSource are looking for an experienced Service Architect to join our team on a permanent basis. This is an exciting opportunity for someone who enjoys designing, shaping, and improving end-to-end service solutions across complex business environments. As a Service Architect, you will work closely with business stakeholders, project teams, technical architects, and operational teams to define scalable, supportable, and customer-focused service models. You will play a key role in ensuring that new and existing services are aligned with business goals, operational requirements, and best practice frameworks.
Key Responsibilities
- Design and assure coherent, end-to-end Day-1 services across End User Computing (EUC), IT Services, Print, and Insights & Analytics.
- Define clear service boundaries, ownership models, and operational accountabilities across multiple service domains.
- Proactively identify service gaps, fragmentation risks, dependencies, and integration challenges that could impact Day-1 service continuity.
- Work closely with business, technology, operational, and supplier teams to ensure services are practical, supportable, and ready for launch.
- Create Day-1 service design blueprints that deliver a consistent user experience and clear operational readiness from Day-1.
- Develop service operating models covering support arrangements, escalation paths, governance, and supplier interactions.
- Produce business and technology capability gap assessments, identifying risks and prioritised mitigation actions.
- Provide assurance that Day-1 services are coherent, aligned to agreed principles, and do not introduce unnecessary complexity or post-Day-1 dependencies.
- Support rapid service stabilisation by ensuring clear transition arrangements into live support.
- Contribute to continual service improvement by identifying opportunities to improve efficiency, service quality, and user experience.
Service Architect employer: Agilesource Ltd
Contact Detail:
Agilesource Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Architect
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Architect role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service architecture. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are discussing your experience with designing end-to-end service solutions, the better!
✨Tip Number 3
Showcase your skills through a portfolio! If you’ve worked on relevant projects, compile them into a neat presentation. We love seeing how candidates have tackled complex business environments and improved service models.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals who can contribute to our team’s success.
We think you need these skills to ace Service Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Architect role. Highlight your experience in designing and improving service solutions, and don’t forget to mention any relevant projects you've worked on that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help us at AgileSource. Be specific about your experience with end-to-end service solutions and collaboration with various teams.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've identified service gaps or integration challenges in the past. We love candidates who can demonstrate their proactive approach to problem-solving and service improvement.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Agilesource Ltd
✨Know Your Service Models
Make sure you understand the different service models relevant to the role of a Service Architect. Be ready to discuss how you've designed and implemented these models in past roles, focusing on scalability and customer focus.
✨Showcase Your Collaboration Skills
Since this role involves working closely with various teams, prepare examples that highlight your ability to collaborate effectively. Think about times when you’ve worked with business stakeholders or technical teams to deliver successful service solutions.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to service gaps or integration challenges. Practice articulating your thought process and how you would approach these scenarios, demonstrating your analytical skills and strategic thinking.
✨Emphasise Continuous Improvement
Be ready to discuss how you’ve contributed to continual service improvement in previous roles. Share specific examples of how you identified opportunities for efficiency and quality enhancements, and the impact those changes had on user experience.