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For Companies At a Glance
- Tasks: Manage and oversee IT service delivery portfolios, ensuring accuracy and visibility.
- Company: Join a leading Professional Services organisation with a focus on innovation.
- Benefits: Competitive daily rate, hybrid working, and a dynamic work environment.
- Other info: Opportunity to enhance your skills in a collaborative and structured setting.
- Why this job: Play a key role in shaping IT service management and governance.
- Qualifications: Experience in ITIL v4 and IT Service Management is essential.
The predicted salary is between 30000 - 40000 £ per year.
Nottingham (Hybrid – 2–3 days onsite) | Contract (Inside IR35) | Up to £430/day | 6 months
AgileSource are working with a Professional Services organisation to recruit an ITSM Portfolio Analyst to support the governance and visibility of their delivery portfolio. This position plays an important role in ensuring that all active work is accurately recorded, consistently managed, and clearly visible across the organisation’s IT service landscape.
About the Role
You’ll take ownership of maintaining a reliable and well-structured portfolio view, ensuring project and change activity is properly documented, tracked, and aligned to agreed governance standards. Working alongside the IT Change function and key stakeholders, you’ll help ensure that portfolio information remains current, complete, and actionable.
Responsibilities
- Portfolio Oversight
- Maintain an accurate register of active projects and initiatives within ServiceNow
- Review portfolio entries to ensure they meet defined quality and governance standards
- Monitor progress, approvals, and interdependencies across the portfolio
- Follow up on missing or incomplete information to maintain data integrity
- Assist in coordinating portfolio review forums, including preparation and follow-up
- Capture decisions and actions, ensuring they are tracked through to completion
- Help ensure portfolio data is consistent, auditable, and aligned to agreed processes
- Provide stakeholders with clear and dependable portfolio insights
- Highlight patterns in recurring issues, delays, or data inconsistencies
- Support improvements to portfolio management processes and standards
- Promote good data discipline and governance practices across stakeholders
Experience & Skills
- Working knowledge of ITIL v4, particularly in change and portfolio contexts
- Background in IT Service Management or SIAM environments
- Strong attention to detail and a focus on accuracy
- Confident engaging with stakeholders to progress actions and maintain standards
- Experience with ServiceNow or similar tools for tracking delivery activity
- Well organised, with the ability to manage multiple priorities
Personal Attributes
- Structured and methodical in approach
- Comfortable working within defined governance frameworks
- Proactive in identifying and resolving gaps
- Reliable and accountable in delivery
ITSM Portfolio Analyst in Nottingham employer: Agilesource Ltd
Contact Detail:
Agilesource Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Portfolio Analyst in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL v4 knowledge and familiarising yourself with ServiceNow. Being able to speak confidently about these tools will show potential employers that you’re ready to hit the ground running.
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. This shows initiative and can sometimes get you noticed faster than waiting for a recruiter to reach out.
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your interest in the role can leave a lasting impression. It shows you’re proactive and genuinely interested in the position.
We think you need these skills to ace ITSM Portfolio Analyst in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the ITSM Portfolio Analyst role. Highlight your experience with ITIL v4 and any relevant tools like ServiceNow. We want to see how your skills align with the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've maintained project portfolios or improved data quality in previous positions. We love a good story!
Showcase Your Attention to Detail: Since this role requires a strong focus on accuracy, make sure to demonstrate your attention to detail in your application. Whether it's through your CV formatting or the clarity of your cover letter, we want to see that you take pride in your work.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter.
How to prepare for a job interview at Agilesource Ltd
✨Know Your ITIL v4 Inside Out
Make sure you brush up on your ITIL v4 knowledge, especially in the context of change and portfolio management. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of the frameworks that govern the position.
✨Showcase Your Data Management Skills
Prepare examples of how you've maintained data integrity and quality in previous projects. Highlight any experience with ServiceNow or similar tools, as this will demonstrate your ability to manage and track delivery activity effectively.
✨Engage Stakeholders Like a Pro
Think about times when you've successfully engaged with stakeholders to progress actions. Be ready to share specific instances where your communication skills helped maintain standards and drive project success.
✨Be Methodical and Structured
Since the role requires a structured approach, prepare to discuss how you organise your work and manage multiple priorities. Share strategies you use to stay organised and ensure that all tasks align with governance frameworks.