At a Glance
- Tasks: Manage and oversee IT service delivery portfolios, ensuring accuracy and visibility.
- Company: Professional Services organisation with a focus on IT service management.
- Benefits: Competitive daily rate, hybrid working, and a dynamic work environment.
- Other info: Opportunity to enhance your skills in a structured and supportive environment.
- Why this job: Play a key role in shaping IT service delivery and governance.
- Qualifications: Knowledge of ITIL v4 and experience with ServiceNow or similar tools.
The predicted salary is between 30000 - 40000 € per year.
Nottingham (Hybrid – 2–3 days onsite) | Contract (Inside IR35) | Up to £430/day | 6 months
AgileSource are working with a Professional Services organisation to recruit an ITSM Portfolio Analyst to support the governance and visibility of their delivery portfolio. This position plays an important role in ensuring that all active work is accurately recorded, consistently managed, and clearly visible across the organisation’s IT service landscape.
About the Role
You’ll take ownership of maintaining a reliable and well-structured portfolio view, ensuring project and change activity is properly documented, tracked, and aligned to agreed governance standards. Working alongside the IT Change function and key stakeholders, you’ll help ensure that portfolio information remains current, complete, and actionable.
Responsibilities
- Portfolio Oversight
- Maintain an accurate register of active projects and initiatives within ServiceNow
- Review portfolio entries to ensure they meet defined quality and governance standards
- Monitor progress, approvals, and interdependencies across the portfolio
- Follow up on missing or incomplete information to maintain data integrity
- Governance Support
- Assist in coordinating portfolio review forums, including preparation and follow-up
- Capture decisions and actions, ensuring they are tracked through to completion
- Help ensure portfolio data is consistent, auditable, and aligned to agreed processes
- Provide stakeholders with clear and dependable portfolio insights
- Process & Data Quality
- Highlight patterns in recurring issues, delays, or data inconsistencies
- Support improvements to portfolio management processes and standards
- Promote good data discipline and governance practices across stakeholders
Experience & Skills
- Working knowledge of ITIL v4, particularly in change and portfolio contexts
- Background in IT Service Management or SIAM environments
- Strong attention to detail and a focus on accuracy
- Confident engaging with stakeholders to progress actions and maintain standards
- Experience with ServiceNow or similar tools for tracking delivery activity
- Well organised, with the ability to manage multiple priorities
Personal Attributes
- Structured and methodical in approach
- Comfortable working within defined governance frameworks
- Proactive in identifying and resolving gaps
- Reliable and accountable in delivery
ITSM Portfolio Analyst in Mansfield employer: Agilesource Ltd
As an ITSM Portfolio Analyst with our Professional Services organisation in Nottingham, you'll thrive in a dynamic hybrid work environment that fosters collaboration and innovation. We prioritise employee growth through continuous learning opportunities and a supportive culture that values your contributions, ensuring you play a pivotal role in enhancing our IT service landscape. Join us to be part of a team that champions excellence and empowers you to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land ITSM Portfolio Analyst in Mansfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the ITSM field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by brushing up on your ITIL v4 knowledge and familiarising yourself with ServiceNow. Be ready to discuss how you can maintain a reliable portfolio view and ensure data integrity – that’s what they want to hear!
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple priorities or improved processes in past roles. This will demonstrate your ability to thrive in a structured environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ITSM Portfolio Analyst in Mansfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your knowledge of ITIL v4 and any relevant experience with ServiceNow to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the ITSM Portfolio Analyst role. Share specific examples of how you've maintained project portfolios or improved data quality in previous roles.
Showcase Your Attention to Detail:Since this role requires a strong focus on accuracy, make sure to proofread your application. A well-structured and error-free submission will demonstrate your attention to detail right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Agilesource Ltd
✨Know Your ITIL v4 Inside Out
Make sure you brush up on your ITIL v4 knowledge, especially in relation to change and portfolio management. Be ready to discuss how you've applied these principles in past roles, as this will show your understanding of the frameworks that govern the position.
✨Demonstrate Your Data Management Skills
Prepare examples of how you've maintained data integrity and quality in previous projects. Highlight any experience with ServiceNow or similar tools, as this will be crucial for the role. Show them you can keep things organised and accurate!
✨Engage Stakeholders Effectively
Think of instances where you've successfully engaged with stakeholders to drive actions forward. Be ready to share how you’ve coordinated meetings or forums, and how you captured decisions and actions. This will demonstrate your proactive approach and ability to maintain standards.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've identified and resolved gaps in processes or data inconsistencies in the past. Use specific examples to illustrate your structured and methodical approach, which is key for this role.
