At a Glance
- Tasks: Lead business analysis for ServiceNow projects and engage with stakeholders to gather requirements.
- Company: AgileSource, a dynamic company focused on enhancing service management capabilities.
- Benefits: Competitive daily rate, flexible working arrangements, and opportunities for professional growth.
- Other info: Immediate start with ongoing contract opportunities in a collaborative environment.
- Why this job: Make a real impact by optimising processes and delivering effective ServiceNow solutions.
- Qualifications: Experience as a Business Analyst in ServiceNow environments and strong stakeholder engagement skills.
The predicted salary is between 54000 - 66000 £ per year.
Agile Source are seeking an experienced Service Now Business Analyst to support the delivery and enhancement of Service Now-based service management capabilities.
This role requires a strong Business Analyst who can effectively engage with stakeholders, elicit and document requirements, and translate business needs into clear Service Now solutions.
- Immediate Start
- Ongoing Contract
- Inside IR35
This is not a highly technical Service Now specialist position, nor is it dependent on Service Now certifications.
We are looking for a BA with practical Service Now experience and a strong background in requirements gathering, process analysis, and stakeholder engagement.
Key Responsibilities
- Lead business analysis activities across Service Now-related initiatives.
- Facilitate workshops and stakeholder meetings to gather, challenge, and refine requirements.
- Document business requirements, user stories, process maps, and functional specifications.
- Translate business requirements into clear Service Now requirements for development and delivery teams.
- Work closely with Service Now developers, platform owners, and business stakeholders to ensure requirements are understood and implemented effectively.
- Analyse existing processes and identify opportunities for improvement and optimisation.
- Support solution design discussions from a business and functional perspective.
- Assist with testing, validation, and business acceptance activities.
- Ensure requirements maintain alignment with business objectives and operational needs.
Essential Experience
- Proven experience as a Business Analyst within Service Now environments.
- Strong experience in requirements gathering, analysis, and documentation.
- Experience translating business requirements into Service Now functional requirements.
- Knowledge and experience of IT Service Management (ITSM) processes.
- Experience working with Service Catalogue Management and service request processes.
- Strong stakeholder management and communication skills.
- Experience facilitating workshops and engaging with both technical and non-technical audiences.
- Ability to produce high-quality BA artefacts and documentation.
Desirable Experience
- Experience supporting Service Now implementation, enhancement, or transformation projects.
- Knowledge of Agile delivery methodologies.
- Familiarity with Service Now modules beyond ITSM.
- Experience creating user stories, process maps, and acceptance criteria.
- Candidate Profile
The ideal candidate will be a strong Business Analyst first and foremost, with practical experience working within Service Now environments.
They will be confident engaging stakeholders, defining requirements, and bridging the gap between business needs and Service Now platform capabilities without necessarily being a hands-on technical specialist.
ServiceNow Business Analyst - Contract in London employer: Agilesource Ltd
As a leading Consulting Partner, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and well-being. Our hybrid remote model allows for flexibility while working on impactful projects in secure environments, offering competitive salaries, bonuses, and comprehensive benefits including private medical care. Join us to enhance your skills in AWS and DevSecOps, while collaborating with talented professionals dedicated to continuous improvement and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Business Analyst - Contract in London
✨Get Involved in Tech Meetups
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✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Agilesource Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace ServiceNow Business Analyst - Contract in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Agilesource Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Agilesource Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Agilesource Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Agilesource Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Agilesource Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Agilesource Ltd.
