At a Glance
- Tasks: Support day-to-day operations of our Managed Service Provider programme and manage contingent workforce processes.
- Company: Join a global leader in MSP/VMS services with a collaborative culture.
- Benefits: Market-competitive salary, mental wellbeing support, pension scheme, and comprehensive medical coverage.
- Other info: Hybrid role with onsite presence 2–3 days per week in London.
- Why this job: Make a visible impact in a dynamic international environment while building strong relationships.
- Qualifications: Proven experience in MSP/VMS programmes and strong interpersonal skills required.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Client Services Professional (CSP), you will play a key role in supporting the day-to-day operations of our Managed Service Provider (MSP) programme at one of AgileOne’s strategic client sites in the UK. Working closely with hiring managers, suppliers, and internal teams, you’ll manage contingent workforce processes through the Vendor Management System, ensure compliance, and maintain strong stakeholder relationships. This hybrid role requires regular on-site presence and offers the opportunity to make a visible impact within a dynamic, international environment.
Our Requirements
- Proven experience in MSP/VMS programmes and contingent workforce operations, ideally with hands-on use of SAP Fieldglass or similar systems
- Experience working with senior stakeholders, including senior management, SME professionals, and contingent workforce teams
- Strong business acumen, understanding of legislation, compliance, and current market trends
- Ability to manage high-volume administrative processes with attention to detail, using trackers and reporting tools to maintain accuracy
- Skilled in Excel, MS Office, and reporting; experience with BI tools is a plus
- Strong interpersonal and relationship management skills; able to interact with small and large teams, and maintain professionalism under pressure
- Resilient, diplomatic, confident, and adaptable, with the ability to multitask in a fast-paced environment
- Comfortable working onsite 2–3 days per week in London (travel reimbursed)
- Opportunity to support direct sourcing and contribute to strategic talent initiatives
Your Responsibilities
- Act as the primary point of contact between the client, suppliers, and internal teams for requisitions, approvals, and compliance
- Manage the full contingent workforce lifecycle through VMS, including CV screening, interview coordination, onboarding, and timecard approvals
- Maintain accurate system configuration, documentation, and reporting for compliance and audits
- Understanding of UK labour compliance requirements and contingent workforce best practices
- Provide training and support to client and supplier users, ensuring process consistency and operational excellence
- Build strong relationships with senior hiring managers and maintain a visible onsite presence
- Support with direct sourcing initiatives and strategic talent acquisition activities
- Contribute to stakeholder mapping, process improvements, and reporting to add value to the client’s operations
What We Offer
- A collaborative, international work environment with a global leader in MSP/VMS services
- Market-competitive salary
- Comprehensive benefits: mental wellbeing support, Nectar points
- Pension scheme and employee referral awards
- Medical and dental coverage
- Supportive leadership and opportunity for long-term career growth
Senior Client Services Professional (MSP) employer: AgileOne
AgileOne is an exceptional employer, offering a collaborative and dynamic work environment that empowers Senior Client Services Professionals to make a tangible impact within the Managed Service Provider programme. With a strong focus on employee wellbeing, comprehensive benefits, and opportunities for long-term career growth, AgileOne fosters a culture of support and professional development, making it an ideal place for those seeking meaningful and rewarding employment in London.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Services Professional (MSP)
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at AgileOne!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at AgileOne.
We think you need these skills to ace Senior Client Services Professional (MSP)
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at AgileOne. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to AgileOne and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at AgileOne. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to AgileOne's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at AgileOne
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with AgileOne.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at AgileOne will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact AgileOne and how you would contribute to adapting HR strategies.
