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- Tasks: Support day-to-day operations of our Managed Service Provider programme and manage contingent workforce processes.
- Company: Join a global leader in MSP/VMS services with a collaborative culture.
- Benefits: Market-competitive salary, mental wellbeing support, pension scheme, and comprehensive medical coverage.
- Why this job: Make a visible impact in a dynamic international environment while building strong relationships.
- Qualifications: Proven experience in MSP/VMS programmes and strong interpersonal skills required.
- Other info: Hybrid role with onsite presence 2–3 days per week in London.
The predicted salary is between 36000 - 60000 £ per year.
As a Senior Client Services Professional (CSP), you will play a key role in supporting the day-to-day operations of our Managed Service Provider (MSP) programme at one of AgileOne’s strategic client sites in the UK. Working closely with hiring managers, suppliers, and internal teams, you’ll manage contingent workforce processes through the Vendor Management System, ensure compliance, and maintain strong stakeholder relationships. This hybrid role requires regular on-site presence and offers the opportunity to make a visible impact within a dynamic, international environment.
Our Requirements
- Proven experience in MSP/VMS programmes and contingent workforce operations, ideally with hands-on use of SAP Fieldglass or similar systems
- Experience working with senior stakeholders, including senior management, SME professionals, and contingent workforce teams
- Strong business acumen, understanding of legislation, compliance, and current market trends
- Ability to manage high-volume administrative processes with attention to detail, using trackers and reporting tools to maintain accuracy
- Skilled in Excel, MS Office, and reporting; experience with BI tools is a plus
- Strong interpersonal and relationship management skills; able to interact with small and large teams, and maintain professionalism under pressure
- Resilient, diplomatic, confident, and adaptable, with the ability to multitask in a fast-paced environment
- Comfortable working onsite 2–3 days per week in London (travel reimbursed)
- Opportunity to support direct sourcing and contribute to strategic talent initiatives
Your Responsibilities
- Act as the primary point of contact between the client, suppliers, and internal teams for requisitions, approvals, and compliance
- Manage the full contingent workforce lifecycle through VMS, including CV screening, interview coordination, onboarding, and timecard approvals
- Maintain accurate system configuration, documentation, and reporting for compliance and audits
- Understanding of UK labour compliance requirements and contingent workforce best practices
- Provide training and support to client and supplier users, ensuring process consistency and operational excellence
- Build strong relationships with senior hiring managers and maintain a visible onsite presence
- Support with direct sourcing initiatives and strategic talent acquisition activities
- Contribute to stakeholder mapping, process improvements, and reporting to add value to the client’s operations
What We Offer
- A collaborative, international work environment with a global leader in MSP/VMS services
- Market-competitive salary
- Comprehensive benefits: mental wellbeing support, Nectar points
- Pension scheme and employee referral awards
- Medical and dental coverage
- Supportive leadership and opportunity for long-term career growth
Senior Client Services Professional (MSP) employer: AgileOne
Contact Detail:
AgileOne Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Services Professional (MSP)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with MSPs or have experience in contingent workforce operations. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of VMS systems like SAP Fieldglass. Be ready to discuss your hands-on experience and how you’ve managed high-volume processes in the past. Confidence is key!
✨Tip Number 3
Showcase your relationship management skills during interviews. Share examples of how you've built strong connections with senior stakeholders and maintained professionalism under pressure. It’s all about making that personal impact!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Client Services Professional (MSP)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Client Services Professional role. Highlight your experience with MSP/VMS programmes and any relevant tools like SAP Fieldglass. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with senior stakeholders and your understanding of compliance and market trends. Let us know what makes you tick!
Showcase Your Interpersonal Skills: In this role, strong relationship management is key. Use your application to demonstrate your interpersonal skills. Share examples of how you've built relationships in previous roles, especially under pressure. We love a good story!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team at StudySmarter. We can't wait to hear from you!
How to prepare for a job interview at AgileOne
✨Know Your MSP Inside Out
Before the interview, make sure you understand the ins and outs of Managed Service Provider (MSP) programmes. Familiarise yourself with how they operate, especially if you've used systems like SAP Fieldglass. This knowledge will help you speak confidently about your experience and how it aligns with the role.
✨Showcase Your Stakeholder Skills
Since this role involves working closely with senior stakeholders, prepare examples that highlight your relationship management skills. Think of times when you successfully navigated complex situations or built strong connections with hiring managers and suppliers. This will demonstrate your ability to thrive in a collaborative environment.
✨Be Detail-Oriented
Given the high-volume administrative processes involved, be ready to discuss how you maintain accuracy and attention to detail. Bring up specific tools or methods you use for tracking and reporting, especially in Excel or other BI tools. This will show that you can handle the demands of the role effectively.
✨Demonstrate Your Adaptability
In a fast-paced environment, adaptability is key. Prepare to share examples of how you've managed multiple tasks under pressure. Highlight your resilience and diplomatic approach when dealing with challenges, as these traits are essential for success in this dynamic role.