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- Tasks: Provide remote technical support for innovative pathology products and assist customers with their queries.
- Company: Agilent is a leading company in life sciences, diagnostics, and applied markets worldwide.
- Benefits: Enjoy remote work options, comprehensive training, and global benefits like healthcare and stock purchase plans.
- Why this job: Make a real impact by helping clients improve the world through advanced technology and customer service.
- Qualifications: Fluency in Italian and English, with a background in pathology or related fields preferred.
- Other info: Flexible working arrangements and a commitment to work/life balance make this role appealing.
The predicted salary is between 30000 - 42000 £ per year.
Remote Technical Support for Pathology – Italian speaking, Cheadle
Client:
Agilent
Location:
Cheadle, United Kingdom
Job Category:
Other
Job alert service
–
EU work permit required:
Yes
Job Reference:
c67b1a96bd2a
Job Views:
4
Posted:
18.07.2025
Expiry Date:
01.09.2025
Job Description:
Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at .
Job alert service
Are you passionate about technology and helping others? Join our team in Agilent Diagnostic Service as a Remote Technical Support Specialist for Pathology!
In this important role, you’ll be the go-to expert for customers who use our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day.
Responsibilities:
- Manage technical support phone lines and respond to customers’ questions and concerns.
- Provide first and second-level support to customers by phone and email.
- Diagnosing and troubleshooting technical issues remotely to find solutions.
- Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively.
- Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
- Take part in quality improvement projects and help enhance our service offerings.
- Occasionally visit customers on-site to gain hands-on experience and support sales activities.
Qualifications
Qualifications and skill requirements:
- Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
- Excellent technical product knowledge and remote troubleshooting skills.
- Experience in a pathology laboratory or similar environment is preferred.
- Proficiency in computer and software applications.
- Fluency in Italian and English is required; additional languages (Danish, Dutch, Finnish, French, German, Norwegian, Spanish, Swedish) are a plus.
On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/ interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.
What We Offer:
- Position can be remote, hybrid or office based.
- Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you have a smooth start with our team.
- A dynamic environment focused around delivering best-of-class customer service.
- Agilent offers core global benefits to all staff – but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
- A dedication to work/life balance.
Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at .
Job alert service
Are you passionate about technology and helping others? Join our team in Agilent Diagnostic Service as a Remote Technical Support Specialist for Pathology!
In this important role, you’ll be the go-to expert for customers who use our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day.
Responsibilities:
Qualifications
Qualifications and skill requirements:
On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/ interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.
What We Offer:
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
Occasional
Shift:
Day
Duration:
No End Date
Job Function:
Job alert service Services & Support
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Created on 18/07/2025 by TN United Kingdom
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Remote Technical Support for Pathology - Italian speaking employer: Agilent
Contact Detail:
Agilent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Technical Support for Pathology - Italian speaking
✨Tip Number 1
Familiarise yourself with Agilent's products and services, especially those related to pathology. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your technical troubleshooting skills, particularly in remote support scenarios. Practising common issues faced in pathology labs can prepare you for real-time problem-solving when interacting with customers.
✨Tip Number 3
Network with current or former employees of Agilent, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to showcase your language skills, particularly in Italian and English. Being able to communicate effectively in both languages is crucial for this role, so consider practicing technical vocabulary relevant to pathology.
We think you need these skills to ace Remote Technical Support for Pathology - Italian speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and pathology. Emphasise your fluency in Italian and English, as well as any specific software or CRM systems you've used.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and helping others. Mention specific examples of how you've provided excellent customer support in the past, particularly in a technical environment.
Highlight Relevant Skills: In your application, clearly outline your problem-solving skills and technical product knowledge. Mention any experience you have in a pathology laboratory or similar settings to strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Agilent
✨Brush Up on Technical Knowledge
Make sure you have a solid understanding of the pathology products and services offered by Agilent. Familiarise yourself with common technical issues and solutions, as well as the CRM systems they use, like OneConnect C4C and SAP CRM.
✨Showcase Your Language Skills
Since fluency in Italian and English is required, be prepared to demonstrate your language proficiency during the interview. Practice answering questions in both languages to show your comfort level.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues or customer interactions. Think of examples from your past experience where you successfully diagnosed and resolved problems, and be ready to discuss them.
✨Emphasise Teamwork and Communication
Highlight your ability to work collaboratively with internal teams and communicate effectively with customers. Be ready to share examples of how you've worked in a team setting and how you’ve provided excellent customer support.
