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- Tasks: Provide remote technical support for innovative pathology products and troubleshoot customer issues.
- Company: Agilent enhances life sciences with cutting-edge instruments and services worldwide.
- Benefits: Enjoy remote work options, comprehensive training, and global benefits like healthcare and stock plans.
- Why this job: Make a real impact by helping clients improve their world through technology and support.
- Qualifications: Master’s or PhD in relevant fields; proficiency in Finnish and another Nordic language required.
- Other info: Flexible working arrangements and a commitment to work/life balance.
The predicted salary is between 30000 - 42000 £ per year.
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Remote Technical Support for Pathology – Finnish speaking, Cheadle
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Client:
Agilent
Location:
Cheadle, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8864408e1885
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at .
Are you passionate about technology and helping others? Join our team in Agilent Diagnostic Service as a Remote Technical Support Specialist for Pathology!
In this important role, you’ll be the go-to expert for customers who use our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day.
Responsibilities:
- Manage technical support phone lines and respond to customers’ questions and concerns.
- Provide first and second-level support to customers by phone and email.
- Diagnosing and troubleshooting technical issues remotely to find solutions.
- Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively.
- Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
- Take part in quality improvement projects and help enhance our service offerings.
- Occasionally visit customers on-site to gain hands-on experience and support sales activities.
Qualifications
- Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
- Excellent technical product knowledge and remote troubleshooting skills.
- Experience in a pathology laboratory or similar environment is preferred.
- Proficiency in computer and software applications.
Language Requirements:
To effectively support our Nordic and EMEA customers, the successful candidate must demonstrate proficiency in the following languages:
• Finnish – mandatory
• At least one additional Nordic language: Danish, Swedish, or Norwegian – mandatory
• English – mandatory
Proficiency must include reading, writing, and listening skills in all the above languages.
In addition, knowledge of any of the following EMEA support languages is considered an advantage: Dutch, French, German, Italian, Spanish.
On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/ interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.
What We Offer:
- Position can be remote, hybrid or office based.
- Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you have a smooth start with our team.
- A dynamic environment focused around delivering best-of-class customer service.
- Agilent offers core global benefits to all staff – but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
- A dedication to work/life balance.
Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at .
Are you passionate about technology and helping others? Join our team in Agilent Diagnostic Service as a Remote Technical Support Specialist for Pathology!
In this important role, you’ll be the go-to expert for customers who use our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day.
Responsibilities:
Qualifications
Language Requirements:
To effectively support our Nordic and EMEA customers, the successful candidate must demonstrate proficiency in the following languages:
• Finnish – mandatory
• At least one additional Nordic language: Danish, Swedish, or Norwegian – mandatory
• English – mandatory
Proficiency must include reading, writing, and listening skills in all the above languages.
In addition, knowledge of any of the following EMEA support languages is considered an advantage: Dutch, French, German, Italian, Spanish.
On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/ interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.
What We Offer:
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
Occasional
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support #J-18808-Ljbffr
Remote Technical Support for Pathology - Finnish speaking employer: Agilent
Contact Detail:
Agilent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Technical Support for Pathology - Finnish speaking
✨Tip Number 1
Familiarise yourself with Agilent's pathology products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially in a remote context. Practice diagnosing common issues that might arise with pathology products, as this will prepare you for real-time problem-solving scenarios.
✨Tip Number 3
Network with current or former employees of Agilent, particularly those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 4
Prepare to showcase your language skills, especially in Finnish and any additional Nordic languages. Being able to communicate fluently in these languages will set you apart and highlight your ability to support a diverse customer base.
We think you need these skills to ace Remote Technical Support for Pathology - Finnish speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and pathology. Emphasise your language skills, especially Finnish and any additional Nordic languages, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and helping others. Mention specific experiences where you've provided excellent customer support or solved technical issues, particularly in a pathology setting.
Highlight Technical Skills: In your application, clearly outline your technical product knowledge and troubleshooting skills. Mention any experience with CRM systems like OneConnect C4C and SAP CRM, as this will demonstrate your readiness for the role.
Showcase Problem-Solving Abilities: Provide examples of how you've successfully diagnosed and resolved technical issues in the past. This will help illustrate your analytical skills and ability to work under pressure, which are essential for this position.
How to prepare for a job interview at Agilent
✨Brush Up on Technical Knowledge
Make sure you have a solid understanding of the pathology products and services offered by Agilent. Be prepared to discuss your technical expertise and any relevant experience in pathology laboratories, as this will be crucial for the role.
✨Showcase Language Proficiency
Since proficiency in Finnish and at least one other Nordic language is mandatory, be ready to demonstrate your language skills during the interview. Practice answering common interview questions in both Finnish and English to show your fluency.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios where you need to troubleshoot technical issues. Prepare examples from your past experiences where you successfully diagnosed and resolved problems, highlighting your analytical skills and customer support approach.
✨Familiarise Yourself with CRM Systems
As the role involves using CRM systems like OneConnect C4C and SAP CRM, it’s beneficial to familiarise yourself with these tools. If you have experience with similar systems, be ready to discuss how you used them to manage customer interactions effectively.