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- Tasks: Provide remote technical support for Genomics products like NGS, Microarray, and qPCR.
- Company: Agilent is a global leader in life sciences, diagnostics, and applied markets.
- Benefits: Enjoy remote work options, stock purchase plans, healthcare, and a supportive work environment.
- Why this job: Join a fast-paced team dedicated to improving lives through innovative solutions and customer success.
- Qualifications: PhD in Molecular Biology with NGS wet-lab experience and fluency in German and English required.
- Other info: Work remotely from anywhere in Europe with a focus on work/life balance.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
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Client:
Agilent
Location:
Cheadle, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
5e3d61c401a5
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
Description
Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek — so they can do what they do best: improve the world around us. Want more information on Agilent? Check out !
The primary focus of the Remote Engineer (m/f/d) is to provide customers with post-sales technical support on our portfolio including NGS, Microarray and qPCR along with the associated application. You are responsible for providing technical support for these products remotely by phone, email, and other remote support tools. Your goal is to understand customers\’ problems, recommend solutions to meet their needs, and ensure customer success and satisfaction.
- Providing high level of technical application support related to our Agilent\’s solutions
- Remote troubleshooting on NGS-, Microarray-, qPCR- and classic molar biology-solutions
- Analysis of NGS-, Microarray- and qPCR-data related to various applications
- Acting as a scientific consultant for our Genomics customers
- Providing consolidated feedback to R&D and marketing teams regarding product features.
- Document customer interactions using our internal ticketing systems and comply with company processes for complaint handling.
- Provide internal and external scientific trainings on Agilent\’s Genomics solutions
This position is preferably based in our Waldbronn office in Germany (hybrid model), but can also be based anywhere in Europe where Agilent has an entity.
Qualifications
- PhD Degree in Molecular Biology or equivalent
- Proven NGS wet-lab experience (DNA-seq, RNA-seq); library prep, target enrichment, and familiar with loading and running sequencers are necessary
- Experience with NGS data analysis, familiarity with informatics tools, and pipelines is strongly desired
- Knowledge of and experience with Microarrays and/or qPCR is a plus
- Practical experience working in a clinical lab is an advantage
- Fluency in German and English is required.
We offer:
- Agilent offers core global benefits to all staff – but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country)
- An opportunity for you to grow within a world-class company to develop your skills.
- An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.
- Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.
- A dedication to work/life balance.
Description
Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek — so they can do what they do best: improve the world around us. Want more information on Agilent? Check out !
The primary focus of the Remote Engineer (m/f/d) is to provide customers with post-sales technical support on our portfolio including NGS, Microarray and qPCR along with the associated application. You are responsible for providing technical support for these products remotely by phone, email, and other remote support tools. Your goal is to understand customers\’ problems, recommend solutions to meet their needs, and ensure customer success and satisfaction.
Principle Duties/Responsibilities:
This position is preferably based in our Waldbronn office in Germany (hybrid model), but can also be based anywhere in Europe where Agilent has an entity.
Qualifications
We offer:
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
Occasional
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support #J-18808-Ljbffr
Remote Engineer (m/f/d) - Genomics employer: Agilent
Contact Detail:
Agilent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Engineer (m/f/d) - Genomics
✨Tip Number 1
Familiarise yourself with Agilent's product portfolio, especially in NGS, Microarray, and qPCR. Understanding the technical aspects and applications of these products will help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Agilent on platforms like LinkedIn. They can provide insights into the company culture and the specific challenges faced by Remote Engineers, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your hands-on experience with NGS wet-lab techniques and data analysis. Be ready to share specific examples of how you've solved problems in a lab setting, as this will demonstrate your practical knowledge and problem-solving skills.
✨Tip Number 4
Brush up on your communication skills, particularly in both English and German. Since the role involves providing technical support remotely, being able to communicate complex information clearly is crucial for customer satisfaction.
We think you need these skills to ace Remote Engineer (m/f/d) - Genomics
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your PhD in Molecular Biology and any relevant NGS wet-lab experience. Emphasise your familiarity with DNA-seq, RNA-seq, and any experience with Microarrays or qPCR.
Craft a Strong Cover Letter: In your cover letter, express your passion for genomics and technical support. Mention specific experiences where you've successfully solved customer issues or provided training, showcasing your problem-solving skills.
Showcase Technical Skills: Clearly outline your technical skills related to NGS data analysis and informatics tools. Provide examples of how you've used these skills in previous roles to support customers or improve processes.
Highlight Language Proficiency: Since fluency in German and English is required, make sure to mention your language skills prominently in your application. If you have any certifications or experiences that demonstrate your proficiency, include those as well.
How to prepare for a job interview at Agilent
✨Showcase Your Technical Expertise
Make sure to highlight your PhD in Molecular Biology and any relevant NGS wet-lab experience during the interview. Be prepared to discuss specific projects or challenges you've faced in the lab, especially those involving DNA-seq or RNA-seq.
✨Demonstrate Problem-Solving Skills
Since the role involves providing technical support, be ready to share examples of how you've successfully resolved complex issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Familiarise Yourself with Agilent's Products
Research Agilent's portfolio, particularly their NGS, Microarray, and qPCR solutions. Understanding their products will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Remote Support Scenarios
Since this is a remote position, think about how you would handle customer interactions via phone or email. Practice explaining technical concepts clearly and concisely, as you'll need to guide customers through troubleshooting processes.
