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- Tasks: Support clients with installation, maintenance, and customer support for advanced lab equipment.
- Company: Agilent, a global leader in laboratory and clinical technologies.
- Benefits: Permanent contract, company car, health care, and career development opportunities.
- Why this job: Join a dynamic team making a real impact on life science research and diagnostics.
- Qualifications: Degree in Life Science or Technical field; customer service experience preferred.
- Other info: Enjoy a proactive role with travel across South West UK.
The predicted salary is between 30000 - 42000 £ per year.
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.
Every day, Agilent Field Service Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work.
You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer support on our Liquid and/or Gas Chromatography and Spectroscopy equipment. Your main responsibilities will be to:
- Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities.
- Contact customers in a timely manner and schedule service efficiently.
- Connect with manager and sales team to understand and meet customer needs and expectations.
- Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures.
- Complete administrative paperwork and computer reports promptly and accurately.
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required.
- Address customer requests for service and communicate proactively before, during and after service.
For this role, you will be working remotely combined with frequent travel to customer sites mainly in South West UK (a company car will be provided).
Qualifications: We are looking for an individual with the following background:
- University degree in a Life Science (Chemistry, Biology, Biochemistry, Biotechnology...) or a Technical field (Electronics, Electrical Engineering, Informatics...)
- Experience in a customer facing and technical support position preferred.
- Computer literacy. Knowledge of IT networks, security and data would be an advantage.
- Full proficiency in English.
- A valid driving license.
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer:
- Permanent Contract
- Outstanding company culture
- Career development opportunities
- Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical
Graduate Field Service Engineer employer: Agilent
Contact Detail:
Agilent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews! Research Agilent and understand their mission and values. We want you to show how your skills align with their goals, especially in supporting scientists and enhancing quality of life. Practice common interview questions and have your own ready to ask!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to remind them why you’re a great fit.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Graduate Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Graduate Field Service Engineer role. Highlight relevant experiences, especially in customer-facing and technical support positions. We want to see how your background aligns with our mission at Agilent!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for life sciences and technology. Let us know why you’re excited about the opportunity to help scientists make discoveries that enhance quality of life.
Show Off Your Communication Skills: Since this role involves interacting with customers and internal teams, showcase your communication skills in your application. We love candidates who can convey complex information clearly and effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our dynamic team at Agilent!
How to prepare for a job interview at Agilent
✨Know Your Stuff
Make sure you brush up on your knowledge of Liquid and Gas Chromatography and Spectroscopy equipment. Familiarise yourself with Agilent's products and services, as well as the latest trends in life sciences. This will not only help you answer technical questions but also show your genuine interest in the role.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, be prepared to discuss your previous experiences in customer-facing roles. Think of specific examples where you successfully resolved issues or improved customer satisfaction. This will demonstrate your proactive and customer-oriented approach.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview that test your problem-solving skills. Practice articulating your thought process clearly and logically. Highlight how you would approach troubleshooting equipment issues or managing customer expectations.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, team dynamics, or the specific challenges faced by Field Service Engineers at Agilent. This shows that you're not just interested in the job, but also in how you can contribute to the team and grow within the company.
