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For Companies At a Glance
- Tasks: Support clients with installation, maintenance, and training on chromatography solutions.
- Company: Agilent is a global leader in lab technologies, dedicated to improving life through science.
- Benefits: Enjoy remote work, a company car, health care, bonuses, and career development opportunities.
- Why this job: Join a dynamic team making impactful discoveries while enjoying a supportive company culture.
- Qualifications: Recent degree in Chemistry or related field; hands-on experience with chromatography solutions required.
- Other info: This role involves travel to customer sites, offering a mix of remote work and field experience.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. We can\’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at www.agilent.com.
Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC).
Your main responsibilities will be:
- Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
- Contact customers in a timely manner and schedules service efficiently
- Connect with manager and sales team to understand and meet customer needs and expectations
- Maintain Agilent\’s customer service reputation by aligning with all corporate policies and procedures
- Complete administrative paperwork and computer reports promptly and accurately
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered – use the complaint handling system as required
- Address customer requests for service and communicate proactively before, during and after service
For this role, you will be working remotely combined with travel to customer sites (4-5 days per week, with occasional nights away) in the Cambridge / North London area (a company car will be available to you).
Qualifications
We are looking for an individual with the following background:
- A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc…)
- At least a first hands-on experience (internship/placement, university project or first position) with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC)
- Full proficiency in English
- A valid driving license
On a personal level, you are proactive, outgoing and customer oriented. You enjoy working both autonomously and as part of a team, to solve various types of problems. You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer:
- Permanent Contract
- Outstanding company culture
- Career development opportunities
- Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance…
- A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities
We will make sure you get all the training and development opportunities you need to become the best in your field.
Additional Details
This job has a full time weekly schedule. It includes the option to work remotely.
Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required:
50% of the Time
Shift:
Day
Duration:
No End Date
Job Function:
Services & Support
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Graduate Customer Support Engineer - Chromatography employer: Agilent
Contact Detail:
Agilent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Engineer - Chromatography
✨Tip Number 1
Familiarise yourself with Agilent's chromatography solutions, such as LC, GC, and HPLC. Understanding the technical aspects and applications of these technologies will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the field of chromatography and customer support. Attend relevant industry events or join online forums to connect with current employees at Agilent or similar companies. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your hands-on experience with chromatography solutions. Be ready to share specific examples from internships or projects where you successfully solved problems or contributed to a team, showcasing your proactive and customer-oriented approach.
✨Tip Number 4
Research Agilent's company culture and values. Understanding their commitment to quality and innovation will allow you to align your responses during interviews, demonstrating that you are not only a fit for the role but also for the company as a whole.
We think you need these skills to ace Graduate Customer Support Engineer - Chromatography
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in chromatography solutions, such as internships or projects. Emphasise your degree in a Chemistry-related field and any hands-on experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your proactive nature. Mention specific examples of how you've solved problems in the past and how you can contribute to Agilent's mission.
Highlight Communication Skills: Since the role requires great communication and interpersonal skills, provide examples in your application that demonstrate your ability to interact effectively with customers and team members.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with Agilent and how you align with their commitment to quality and innovation. This will help convey your genuine interest in the position.
How to prepare for a job interview at Agilent
✨Know Your Chromatography Basics
Brush up on your knowledge of chromatography techniques like LC, GC, and HPLC. Be prepared to discuss how these methods work and their applications in real-world scenarios, as this will show your technical competence and enthusiasm for the role.
✨Demonstrate Customer Orientation
Since the role involves direct customer interaction, think of examples from your past experiences where you successfully resolved customer issues or provided exceptional service. This will highlight your proactive and customer-oriented mindset.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss how you would handle specific situations, such as a malfunctioning piece of equipment or a dissatisfied customer, to showcase your critical thinking and communication skills.
✨Show Enthusiasm for Continuous Learning
Agilent values innovation and development. Express your eagerness to learn and grow within the company, mentioning any relevant training or certifications you are interested in pursuing to enhance your skills in chromatography and customer support.
