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- Tasks: Support clients with installation, maintenance, and training on chromatography solutions.
- Company: Agilent is a global leader in lab technologies, dedicated to improving life through science.
- Benefits: Enjoy remote work, a company car, health care, bonuses, and career development opportunities.
- Why this job: Join a dynamic team making a real impact in life sciences and enjoy a supportive culture.
- Qualifications: Recent degree in Chemistry or related field; hands-on experience with chromatography solutions required.
- Other info: Full-time role with 50% travel; flexible working environment and comprehensive training provided.
The predicted salary is between 28800 - 43200 £ per year.
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.
Every day, Agilent Customer Support Engineers help our customers to solve issues that enable scientists to make discoveries that enhance the quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
You will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on our chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC). Your main responsibilities will be:
- Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities
- Contact customers in a timely manner and schedule service efficiently
- Connect with manager and sales team to understand and meet customer needs and expectations
- Maintain Agilent's customer service reputation by aligning with all corporate policies and procedures
- Complete administrative paperwork and computer reports promptly and accurately
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered - use the complaint handling system as required
- Address customer requests for service and communicate proactively before, during and after service
For this role, you will be working remotely combined with travel to customer sites (4-5 days per week, with occasional nights away) in the Cambridge / North London area (a company car will be available to you).
Qualifications:
- A recent university degree in a Chemistry related field (Analytical Chemistry, Biochemistry, Biotechnology, etc.)
- At least a first hands-on experience (internship/placement, university project or first position) with chromatography solutions (LC, LC/MS, GC, GC/MS, HPLC)
- Full proficiency in English
- A valid driving license
- On a personal level, you are proactive, outgoing and customer oriented.
- You enjoy working both autonomously and as part of a team, to solve various types of problems.
- You have great communications and interpersonal skills to interact with many internal and external partners.
What we offer:
- Permanent Contract
- Outstanding company culture
- Career development opportunities
- Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance...
- A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities
- We will make sure you get all the training and development opportunities you need to become the best in your field.
Additional Details:
- This job has a full time weekly schedule. It includes the option to work remotely.
- Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
- During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
- Pay and benefit information by country are available at: https://careers.agilent.com/locations
- Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: 50% of the Time
Shift: Day
Duration: No End Date
Job Function: Services & Support
Contact Detail:
Agilent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Customer Support Engineer - Chromatography
✨Tip Number 1
Familiarise yourself with Agilent's chromatography solutions, such as LC, GC, and HPLC. Understanding the technical aspects and applications of these technologies will not only boost your confidence but also impress the interviewers with your knowledge.
✨Tip Number 2
Network with current or former Agilent employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide you with valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've demonstrated problem-solving skills, especially in customer service contexts. Highlighting your proactive and customer-oriented approach will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication and interpersonal skills by preparing questions for your interviewers. This not only demonstrates your interest in the role but also allows you to assess if Agilent is the right fit for you.
We think you need these skills to ace Graduate Customer Support Engineer - Chromatography
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in chromatography solutions and any hands-on experience you have. Emphasise your degree in a Chemistry-related field and any internships or projects that relate to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your proactive nature. Mention specific examples of how you've solved problems in the past, particularly in a laboratory or technical environment.
Highlight Communication Skills: Since the role requires great communication and interpersonal skills, provide examples in your application that demonstrate your ability to interact effectively with both internal teams and external customers.
Show Enthusiasm for Agilent: Research Agilent and express your enthusiasm for their mission in your application. Mention how you align with their commitment to quality and innovation, and how you can contribute to their goals as a Customer Support Engineer.
How to prepare for a job interview at Agilent
✨Know Your Chromatography Basics
Make sure you brush up on your knowledge of chromatography techniques like LC, GC, and HPLC. Be prepared to discuss how these methods work and their applications in real-world scenarios, as this will show your technical competence and enthusiasm for the role.
✨Demonstrate Customer Orientation
Since the role involves a lot of customer interaction, think of examples from your past experiences where you successfully addressed customer needs or resolved issues. This will highlight your proactive and outgoing nature, which is essential for this position.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving skills. Think of specific challenges you've faced in previous roles or projects, and be ready to explain how you approached and resolved them. This will showcase your ability to work autonomously and as part of a team.
✨Show Enthusiasm for Continuous Learning
Agilent values training and development, so express your eagerness to learn and grow within the company. Mention any relevant courses or certifications you’ve completed, and discuss how you plan to stay updated with advancements in chromatography and customer support.
