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- Tasks: Support scientists by solving technical issues and ensuring labs run smoothly.
- Company: Join Agilent, a leader in life sciences and diagnostics.
- Benefits: Enjoy remote work, competitive salary, healthcare, and a company car.
- Why this job: Make a real impact in science while developing your skills in a dynamic environment.
- Qualifications: Degree in science or engineering; experience with analytical techniques preferred.
- Other info: Flexible working environment with opportunities for growth and collaboration.
The predicted salary is between 30000 - 50000 £ per year.
Every day, Agilent Service Engineers help our customers in the UK to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide support that keep labs running smoothly and more efficiently.
Already have experience as an engineer working with instruments, customers, or labs, or would like your career to move towards this direction? Keen to continuously learn about new instruments, software, application, and consumables, to then help understanding and solving customer problems by delivering high-level customer service, to drive and build customer success? This is an excellent opportunity to join a growing and dynamic organization.
At Agilent, we value a passion for science, a focus on results and a commitment to a greater good. Drive, talent and experiences can vary from individual to individual, but together we have a common thread we call One Agilent. We are dedicated to fostering a healthy work environment that inspires collaboration and innovation in a global scientific community. A space that fulfils an individual's purpose in a meaningful way. A place where everyone can achieve their potential, with a team that aims high, in a company that supports a flexible working environment with your well-being in mind.
The Role: This role entails providing not only hands-on technical LCMS but also application support to our customers and colleagues. Work on-site at a variety of labs and support the customers with product solutions across LC-MS product range, SQ, QQQ, Qtof, as well as multi-vendor systems solutions:
- Install and optimize hardware/software/network products
- Perform maintenance and repairs
- Diagnose and resolve product performance issues
- Address applications related issues and provide end-to-end solution at customer sites
- Deliver fully coordinated solutions, which may include peripherals, communications, operating systems, and applications software.
Ensure customer satisfaction by guiding and training users on preventive maintenance and configurations, as well as how to effectively use the systems to their advantage. Applying interpersonal skills, creativity and a can-do approach are fundamental for the role.
Qualifications:
- Have an academic degree in science or engineering, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology or similar
- Expertise in analytical techniques and method development (Chromatography, LC/LC-MS) in a similar position or as an End-user
- Have user experience in instrument maintenance, data analysis software, problem-solving skills, particularly for fixing, applications support and/or general instrument maintenance
- A strong desire to learn and expand your skill set
- Enjoy working remotely, whilst engaging and visiting customers on-site
- A strong attention to detail and processes, ensuring compliance with Agilent's Quality standards.
What we offer: The full-time, permanent position, based in the United Kingdom, is available as soon as possible. The role won't be head-office based but working remotely combined with the short-distance travel to customer sites within your assigned geography. (A company car will be available to you). We will make sure you get all the training and development opportunities you need to become the best in your field, including learning about new applications and workflows in Agilent's pioneering demo facility.
Agilent offers core global benefits to all staff - but in addition to these, the UK business offers:
- Agilent Result Bonus
- Life Insurance
- Pension
- Healthcare
About Agilent: Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us.
We are committed to making Agilent the best place to work for everyone by providing a truly inclusive work experience. Together, through collaboration, as One Agilent, we are better able to deliver trusted answers to our customer's critical questions because we know there is work to be done.
Additional Details: This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: 100% of the Time
Shift: Day
Duration: No End Date
Job Function: Services
Customer Support Engineer employer: Agilent
Contact Detail:
Agilent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former Agilent employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Customer Support Engineer. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Since this role involves hands-on support with LC-MS systems, be ready to discuss your experience with analytical techniques and problem-solving. Show us you’re passionate about science and customer service!
✨Tip Number 3
Don’t just wait for job openings—create your own opportunities! If you see a project or initiative at Agilent that excites you, mention it in your conversations. Showing initiative can set you apart from other candidates.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get a feel for our company culture and values, which is super important for a role like this.
We think you need these skills to ace Customer Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Engineer role. Highlight any relevant engineering experience, especially with instruments or labs, to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for science and customer service, and explain how your background aligns with our mission at Agilent. We want to see your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their analytical thinking and creativity in solving customer issues.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Agilent
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around LC-MS and analytical techniques. Be ready to discuss your experience with instrument maintenance and problem-solving, as these are key aspects of the role.
✨Show Your Passion for Science
Agilent values a passion for science, so be prepared to share why you're excited about this field. Talk about any relevant projects or experiences that highlight your enthusiasm and commitment to making a difference in the scientific community.
✨Demonstrate Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've successfully resolved issues or provided support. Highlight your interpersonal skills and how you can ensure customer satisfaction through effective communication and training.
✨Be Ready to Learn
Agilent is looking for someone who has a strong desire to learn and grow. Share your willingness to expand your skill set and adapt to new technologies. Mention any previous experiences where you took the initiative to learn something new that benefited your team or customers.
