At a Glance
- Tasks: Lead technical sales and engage with customers to drive LC/MS product success.
- Company: Join Agilent, a leader in analytical technology with a collaborative culture.
- Benefits: Flexible remote work options, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on teamwork.
- Why this job: Make a real impact in the scientific community while developing your skills.
- Qualifications: Degree in Chemistry or related field; experience in LC/MS applications preferred.
We are looking for a Product Specialist, LC/MS to join our UK+Ireland Technical Coverage and Solutions Team. In this Product Specialist role, you will be responsible for the liquid phase division products with liquid chromatography mass spectrometry (LC/MS) focus. You are expected to work collaboratively and align with respective country commercial organization, customer service organization, and marketing team to drive project implementation and execution. The goal is to increase Agilent LC/MS position and market share in the respective country.
You will be leveraging your technical knowledge to serve as the LC/MS expert for your customers and internal collaborators. We encourage independent thinking and creativity as you drive your business. You will create and develop business opportunities, as well as successful strategies and tactics to increase our presence in our customers’ labs. We are a cohesive team of technical specialists driving Agilent’s success in this dynamic marketplace!
What will you do?
- Technical Sales Leadership
- Act as the LC/MS technical and product liaison for customers and internal teams, ensuring the right solution is proposed and differentiated against competitors.
- Support opportunities primarily in stages where Product Specialist add the most value - customer needs discovery, demonstrations, and quote/configuration support.
- Drive technical close by shaping solution fit, workflow value, and product configuration in collaboration with Account Managers.
- Customer Engagement, Demonstrations & Seminars
- Plan and deliver customer presentations, technical visits, workshops, and on-site demonstrations, aligned to customer needs and active opportunities.
- Create and deliver technical seminars / marketing-event presentations to increase awareness and generate new opportunities.
- Product Positioning, Competitive Strategy & Market Growth
- Lead product-line strategy execution in-country, including competitive positioning, deal strategies, and supporting strategic growth initiatives.
- Maintain strong knowledge of LC/MS competitive landscape and differentiators, translating them into clear customer value messaging.
- Gather Voice of Customer (VOC) and market insights; provide feedback to global/regional stakeholders to strengthen value propositions and future roadmap alignment.
- Sales Enablement & Capability Building
- Lead technical competency development for the sales team and partners (product training, positioning, and solution selling).
- Serve as a key resource for product-related enquiries from internal sales teams and relevant partners.
- Operational Discipline & Reporting
- Provide deal forecast and monthly narratives with key insights on market dynamics, customer trends, and competition movement.
- Maintain disciplined opportunity and activity tracking using Salesforce CRM and required commercial tools, providing visibility on progress and priorities.
- Follow applicable sales/application processes and provide reports/deliverables in a timely manner.
Expectations (What Success Looks Like)
- Increase win rate by strengthening technical close, competitive differentiation, and configuration accuracy for LC/MS opportunities.
- Demonstrate strong field engagement: frequent customer interactions, demos, seminars, and strategic account support.
- Operate effectively in a matrix, collaborating across sales, application/workflow resources, and marketing to execute initiatives and launches.
- Travel: typically up to ~50% (customer-facing role).
Qualifications
- Education: Bachelor’s, Master’s, or PhD in Chemistry / Biochemistry / Life Science (or related discipline).
- Experience: 5+ years in relevant analytical/scientific/instrument industry experience with strong exposure to LC/LCMS applications and customer environments.
- Demonstrated ability to work independently and troubleshoot/solve complex, high-impact customer problems.
- Technical: Strong understanding of LC/MS workflows and ability to translate workflow needs into solution configurations and differentiated value.
- Hands-on experience with LC/MS systems, such as Triple Quad LC/MS, High Resolution Mass Spectrometry (QTOF), Single Quadrupole, is added advantage.
- Communication: Excellent verbal, written, and presentation skills; confident engaging customers and internal stakeholders.
- Collaboration: Strong cross-functional teamwork with sales and supporting functions; willing to embrace new ways of engaging customers.
- Experience contributing to product launch activities, customer events, conferences, and workshops.
This job has a full time weekly schedule. It includes the option to work remotely.
LCMS Product Specialist in Cheadle employer: Agilent
Agilent Technologies is an exceptional employer, offering a dynamic work environment in Cheadle where innovation and collaboration thrive. As a Product Specialist in LC/MS, you will benefit from a culture that encourages independent thinking and creativity, alongside opportunities for professional growth through technical training and customer engagement. With a commitment to employee development and a focus on making a positive impact in the scientific community, Agilent provides a rewarding career path for those looking to excel in their field.
