At a Glance
- Tasks: Provide top-notch technical support for cutting-edge Genomics products and solutions.
- Company: Join Agilent, a leader in life sciences and diagnostics, dedicated to improving quality of life.
- Benefits: Enjoy competitive pay, stock options, healthcare, and a great work/life balance.
- Other info: Work in a dynamic, supportive environment with opportunities for growth.
- Why this job: Make a real impact by helping customers succeed with innovative genomic technologies.
- Qualifications: Bachelor's in Biochemistry or related field; lab experience preferred.
The predicted salary is between 30000 - 40000 € per year.
Agilent encourages and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us.
Seeking a scientist to provide customers with post-sales technical support on the Genomics portfolio including instrument and application support for Automated Electrophoresis, qPCR, Microarray and NGS. The scientist will be responsible for providing technical support for these products remotely by phone, email, and other remote support tools. Team members in this role understand customers' problems, recommend solutions to meet their needs, and ensure customer success and satisfaction. The position will be based in our Cheadle Agilent Office (hybrid model).
Principle Duties/Responsibilities:- Provide high level of technical application support related to Agilent's solutions
- Remote troubleshooting on instrument hardware, software, consumables as well as applications
- Document customer interactions using our internal ticketing systems and align with company processes for complaint handling
- Work closely with field and repair center teams
- Provide consolidated feedback to sales and field teams regarding customer issues
- Develop technical resources for customers
- Provide external scientific trainings on Agilent's Genomics solutions
- Bachelor's degree in Biochemistry, Molecular Biology, or related field required or equivalent experience
- Lab experience is required
- Experience with molecular biology and automation is highly preferred
- Previous customer-facing experience is a plus
- Fluent in English, additional languages (French, Spanish or Italian) are highly preferred
- Excellent interpersonal communication and presentation skills
- A passion for sharing scientific knowledge with customers and colleagues
- Agilent offers core global benefits to all staff - but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities.
- An opportunity for you to grow within a world-class company to develop your skills.
- An independent job among good colleagues, in a growth orientated conglomerate. You will become part of a caring and fast paced environment, built on integrity, information, and trust.
- Be part of a company where we value quality in the solutions we deliver to our customers, with our employees and in relation to the processes we work with.
- A dedication to work/life balance.
- This job has a full time weekly schedule.
- Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location.
- Pay and benefit information by country are available at: https://careers.agilent.com/locations
- Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
- Travel Required: Occasional
- Shift: Day
- Duration: No End Date
- Job Function: Services & Support
Technical Support - Genomics employer: Agilent Technologies
Agilent is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to grow within a world-class company. Located in Cheadle, the hybrid work model allows for flexibility while being part of a supportive team dedicated to advancing life sciences. With comprehensive benefits, a commitment to work/life balance, and a focus on employee development, Agilent is the ideal place for those seeking meaningful and rewarding careers in the genomics field.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support - Genomics
✨Tip Number 1
Network like a pro! Reach out to your connections in the genomics field, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising common technical support scenarios. Think about how you’d troubleshoot issues with qPCR or NGS instruments. We want you to shine and show off your expertise!
✨Tip Number 3
Don’t forget to showcase your passion for customer success! During interviews, share examples of how you’ve helped customers in the past. We love seeing candidates who genuinely care about making a difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities at Agilent right there, so don’t miss out!
We think you need these skills to ace Technical Support - Genomics
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support - Genomics role. Highlight your relevant lab experience and any customer-facing roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about genomics and how your background makes you a great fit for our team. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills:Since this role involves a lot of customer interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, let us know how you connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Agilent Technologies
✨Know Your Stuff
Make sure you brush up on your knowledge of genomics, especially the specific technologies mentioned in the job description like Automated Electrophoresis, qPCR, Microarray, and NGS. Being able to discuss these topics confidently will show that you're not just familiar with the field but also genuinely interested.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex scientific concepts in simple terms. You might want to do a mock interview with a friend or family member to get comfortable with articulating your thoughts clearly and effectively.
✨Show Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully troubleshot issues or provided technical support. Think about how you approached the problem, what solutions you recommended, and how you ensured customer satisfaction. This will demonstrate your ability to handle similar situations in the new role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges they face, or how success is measured in this role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
