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- Tasks: Provide expert technical support for innovative pathology products and help customers solve their issues.
- Company: Join Agilent, a leader in life sciences and diagnostics, dedicated to improving quality of life.
- Benefits: Enjoy remote work options, comprehensive training, and a range of global benefits.
- Why this job: Make a real difference by supporting clients and advancing your career in a dynamic environment.
- Qualifications: Fluency in Danish and English, with a background in pathology or related fields.
- Other info: Flexible working arrangements and a commitment to work/life balance.
The predicted salary is between 36000 - 60000 £ per year.
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us.
Are you passionate about technology and helping others? Join our team in Agilent Diagnostic Service as a Remote Technical Support Specialist for Pathology! In this important role, you’ll be the go-to expert for customers who use our innovative pathology products. You’ll provide friendly, knowledgeable support after the sale, making a real difference for our clients every day.
Responsibilities:
- Manage technical support phone lines and respond to customers’ questions and concerns.
- Provide first and second-level support to customers by phone and email.
- Diagnosing and troubleshooting technical issues remotely to find solutions.
- Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively.
- Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
- Take part in quality improvement projects and help enhance our service offerings.
- Occasionally visit customers on-site to gain hands‑on experience and support sales activities.
Qualifications:
- Education: Master’s, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories.
- Excellent technical product knowledge and remote troubleshooting skills.
- Experience in a pathology laboratory or similar environment is preferred.
- Proficiency in computer and software applications.
- Fluency in Danish and English is required; considering a native Danish who lives or has lived in England. Additional languages (Dutch, Finnish, French, German, Italian, Norwegian, Spanish, Swedish) are a plus.
On a personal level, you possess great problem solving / analytical skills, and you are eager to learn about new software technology, instruments, applications, and consumables. You have communication/interpersonal skills to interact at various levels, and you strive to provide excellent customer support. You enjoy both working within a team and autonomously.
What We Offer:
- Position can be remote, hybrid or office based.
- Comprehensive training and development opportunities to help you excel in your field, starting with an Onboarding program to ensure you have a smooth start with our team.
- A dynamic environment focused around delivering best‑of‑class customer service.
- Agilent offers core global benefits to all staff – but in addition to these, the business offers, Stock Purchase Plan, Life Insurance, Pension, Healthcare, Employee Assistance Program, Holiday, and Company activities (these may vary from country to country).
- A dedication to work/life balance.
This job has a full time weekly schedule. It includes the option to work remotely. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: Occasional
Shift: Day
Duration: No End Date
Job Function: Services & Support
Technical Support for Pathology – Native Danish or Native Norwegian speaker employer: Agilent Technologies
Contact Detail:
Agilent Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support for Pathology – Native Danish or Native Norwegian speaker
✨Tip Number 1
Get to know the company inside out! Research Agilent's products and services, especially in pathology. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be providing support over the phone and email, make sure you're comfortable explaining technical issues clearly. Maybe even role-play with a friend to get the hang of it.
✨Tip Number 3
Network like a pro! Connect with current or former Agilent employees on LinkedIn. They can give you insider tips and might even put in a good word for you. Plus, it shows you're genuinely interested in joining the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you can tailor your application to highlight your relevant skills and experiences that match the job description.
We think you need these skills to ace Technical Support for Pathology – Native Danish or Native Norwegian speaker
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for technology and helping others shine through in your application. Share specific examples of how you've made a difference in previous roles, especially in technical support or pathology.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight your relevant experience in pathology laboratories and any technical skills that align with what we’re looking for. This helps us see why you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you want to join Agilent. Be personal, be genuine, and connect your background to our mission of improving the world through technology. We love hearing your story!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Agilent Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your technical product knowledge related to pathology. Familiarise yourself with Agilent's innovative products and be ready to discuss how they work and their applications. This will show your passion for technology and your ability to provide knowledgeable support.
✨Practice Your Problem-Solving Skills
Since the role involves diagnosing and troubleshooting issues, practice common technical problems you might encounter in a pathology lab. Think through how you would approach these problems and be prepared to explain your thought process during the interview.
✨Show Off Your Communication Skills
As you'll be interacting with customers and internal teams, demonstrate your communication skills. Prepare examples of how you've effectively communicated complex information in the past, especially in a technical context. This will highlight your interpersonal skills and customer support focus.
✨Familiarise Yourself with CRM Systems
Since you'll be using CRM systems like OneConnect C4C and SAP CRM, it’s a good idea to get a basic understanding of how these systems work. If you have experience with similar software, be ready to share that during the interview to showcase your adaptability and tech-savviness.