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For Companies At a Glance
- Tasks: Coordinate vendor engineers and ensure top-notch customer satisfaction in a fast-paced lab environment.
- Company: Join Agilent Technologies, a world-class company with a collaborative culture.
- Benefits: Enjoy competitive pay, health care, work-life balance, and career development opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic, inclusive setting.
- Qualifications: Experience in admin or customer service; lab experience is a plus.
- Other info: Full-time role with potential for occasional travel and excellent growth prospects.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Laboratory Operations Support Specialist role at Agilent Technologies. This position is based on the client site in Cambridge and involves coordinating vendor engineers for onsite maintenance, running and updating a detailed scheduled services plan, and delivering high levels of customer satisfaction in a pressurized environment.
Responsibilities
- Initiate Engineers visits: Meet & Greet & Concierge (check for PPE/Certification/RAMS/PTW)
- Own the overall support delivery and act as a first point of contact for contract and customer queries
- Coordinate and plan visits of Agilent engineers to ensure successful completion of service
- Perform administrative duties such as quotation requests, purchase orders, balancing costs, logistics management, service orders
- Monitor performance metrics ensuring maintenance and repair are completed within the timeframe agreed with customer
- Answer various queries over phone, emails or directly on site
- Manage customer assets, ensuring inventories are accurate
- Run various reports and keep information updated in the SAP CRM System
- Schedule inductions and any relevant onsite training for third-party vendor(s)
- Supervise monthly costs and present financial reporting to the customer
- Solve a broad range of problems varying in complexity, involving multi-departments
Qualifications
- Experience in an administrative, scheduling, logistics or customer-oriented position
- Fluency in English
- Background/previous experience working in a laboratory environment and GMP would be a strong plus
- Proficiency in Microsoft Office
Personal attributes
Autonomous, customer focused and a team player with strong interpersonal and communication skills. Ability to interact with multiple internal and external partners. Strong planning, organizational and time management skills.
We offer
- Opportunity to make a significant impact in a world-class company and develop skills
- Collaborative, growth-oriented, inclusive environment with a caring and fast-paced culture
- Career development opportunities in an international company
- Competitive compensation and benefits package
- Work-life balance programs
- Company pension, yearly bonus, private health care, stock purchase plan, medical & life insurance
Additional details
This job has a full-time weekly schedule. Travel may be occasional. Pay ranges are determined by role, level, and location; during the hiring process a recruiter can share more about the specific pay range for a preferred location. Equal opportunity employer statement applies.
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Laboratory Operations Support Specialist employer: Agilent Technologies
Contact Detail:
Agilent Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laboratory Operations Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Agilent Technologies or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for roles like Laboratory Operations Support Specialist. Think about how your past experiences align with the responsibilities listed in the job description and be ready to share specific examples.
✨Tip Number 3
Show off your organisational skills! During the interview, highlight your ability to manage schedules and coordinate tasks effectively. Use real-life scenarios to demonstrate how you’ve successfully handled similar responsibilities in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Laboratory Operations Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Laboratory Operations Support Specialist role. Highlight any relevant experience in administrative, scheduling, or customer-oriented positions, and don’t forget to mention your familiarity with laboratory environments and GMP if you have it!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your strong interpersonal skills and how you can contribute to maintaining high levels of customer satisfaction in a fast-paced environment.
Show Off Your Organisational Skills: Since this role involves coordinating visits and managing schedules, make sure to showcase your planning and organisational skills in your application. Give examples of how you've successfully managed logistics or schedules in previous roles.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status directly!
How to prepare for a job interview at Agilent Technologies
✨Know Your Stuff
Make sure you understand the role of a Laboratory Operations Support Specialist inside out. Familiarise yourself with Agilent Technologies, their services, and how they operate in a laboratory environment. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role involves coordinating visits and managing schedules, be ready to discuss your organisational strategies. Prepare examples from your past experiences where you successfully managed logistics or scheduling tasks, highlighting your ability to work under pressure.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might want to prepare for common interview questions by rehearsing your answers with a friend or in front of a mirror to boost your confidence.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
