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- Tasks: Coordinate maintenance activities and ensure customer satisfaction in a dynamic lab environment.
- Company: Join Agilent, a leading biopharmaceutical partner in Cambridge.
- Benefits: Enjoy competitive pay, health perks, and work-life balance programs.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience in admin or logistics, with strong communication and planning skills.
- Other info: Full-time role with career growth opportunities in an inclusive culture.
The predicted salary is between 36000 - 60000 £ per year.
Laboratory Maintenance Planner/Coordinator
Agilent collaborates with a leading biopharmaceutical company located in Cambridge. The role is to deliver high levels of customer satisfaction, effectively coordinate vendor engineers for onsite maintenance activities and run/update a detailed scheduled services plan.
In this position, you will work closely with assigned customers, service vendors and internal teams to meet the clients’ service requirements for all service requests and projects. You will build successful customer relationships and aim constantly at delivering a high level of satisfaction. As needed, you will also run reports, perform parts logistics, Service Request creation and schedule Engineers’ preventative maintenance and/or installation services. You may also be responsible for recommending vendors, reporting costs, administrating procurement functions and facilitating service delivery.
Your main responsibilities will be to:
- Initiate Engineers visits: Meet & Greet & Concierge (check for PPE/Certification/RAMS/PTW…)
- Own the overall support delivery and act as a first point of contact for contract and customer queries
- Coordinate and plan visits of Agilent engineers to ensure a successful completion of service
- Perform administrative duties such as quotation requests, purchase orders, balancing costs, logistics management, service orders
- Monitor performance metrics ensuring maintenance and repair are completed within the timeframe agreed with customer
- Answer various queries over phone, emails or directly on site
- Manage customer assets, ensuring inventories are accurate
- Run various reports and keep information updated in our SAP CRM System
- Schedule inductions and any relevant onsite training for third-party vendor(s).
- Supervise monthly costs and present financial reporting to the customer
- Solve a broad range of problems varying in complexity, involving multi-departments.
This position will be based directly on the client site, in Cambridge.
Qualifications
We are looking for a motivated individual with the following background:
- Experience in an administrative, scheduling, logistics or customer oriented position.
- Fluency in English.
- A background/previous experience working in a laboratory environment and GMP would be a strong plus.
- Proficiency in Microsoft Office.
On a personal level, you are autonomous, customer focused and a team player. You have great interpersonal and communication skills to interact with many internal and external partners. You show a real can-do attitude and you like help others and solve problems. You have also strong planning, organizational and time management skills.
We offer
- An opportunity for you to make a significant impact in a world-class company and develop your skills
- A role among passionate colleagues, in a growth oriented and inclusive environment – You will become part of a caring and fast paced environment, built on integrity, sharing and trust
- Career development opportunities in an international company
- Competitive compensation and benefits package
- Work-Life-Balance programs
- Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance
We will make sure you get all the training and development opportunities you need to become the best in your field!
Additional Details
This job has a full time weekly schedule.
Our pay ranges are determined by role, level, and location. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required: Occasional
Shift: Day
Duration: No End Date
Job Function: Services & Support
Seniority level
- Associate
Employment type
- Full-time
Location: Cambridge, England, United Kingdom
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Laboratory Maintenance Planner/Coordinator employer: Agilent Technologies
Contact Detail:
Agilent Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laboratory Maintenance Planner/Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the biopharmaceutical field, especially those who might know about opportunities at Agilent. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Prepare for the interview by researching Agilent and their services. Understand their customer satisfaction goals and think of examples from your past experiences that showcase your problem-solving skills and customer focus.
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to discuss how you manage schedules and logistics. Bring up any tools or methods you use to keep everything running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Agilent.
We think you need these skills to ace Laboratory Maintenance Planner/Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Laboratory Maintenance Planner/Coordinator role. Highlight any relevant experience in administrative, scheduling, or logistics positions, and don’t forget to mention your familiarity with laboratory environments if you have it!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer-focused attitude and problem-solving skills. Mention how you can contribute to delivering high levels of customer satisfaction, as that’s key for us at StudySmarter.
Show Off Your Skills: Don’t hold back on showcasing your Microsoft Office proficiency and organisational skills. We want to see how you can manage schedules and coordinate visits effectively, so give us examples of how you've done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you started on your journey with StudySmarter!
How to prepare for a job interview at Agilent Technologies
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Laboratory Maintenance Planner/Coordinator. Familiarise yourself with the key tasks like coordinating vendor engineers and managing service requests. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer satisfaction, be prepared to discuss your previous experiences in customer-oriented positions. Share specific examples where you successfully managed client relationships or resolved issues, highlighting your interpersonal skills and can-do attitude.
✨Demonstrate Your Organisational Skills
The job requires strong planning and organisational abilities. Bring up instances where you've effectively managed schedules or logistics in past roles. You could even mention how you handle multiple tasks simultaneously, as this will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the role might face. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.