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- Tasks: Provide technical support and maintenance for cutting-edge laboratory technologies.
- Company: Agilent, a global leader in laboratory and clinical technologies.
- Benefits: Permanent contract, company car, health care, and career development opportunities.
- Why this job: Make a real impact in life science research while enjoying a dynamic work environment.
- Qualifications: Degree in Life Science or Technical field; customer-facing experience preferred.
- Other info: Remote work with travel across South West UK; exciting challenges await!
The predicted salary is between 28800 - 48000 ÂŁ per year.
Agilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting‑edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life‑changing discoveries, we provide trusted answers to their most critical questions and challenges.
Every day, Agilent Field Service Engineers help our customers solve issues that enable scientists to make discoveries that enhance quality of life. Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently. Join our dynamic organization to be a part of this rewarding and exciting work!
Responsibilities:- Respond to customer needs by providing repair, installation, upgrade and preventive maintenance activities.
- Contact customers in a timely manner and schedule service efficiently.
- Connect with manager and sales team to understand and meet customer needs and expectations.
- Maintain Agilent’s customer service reputation by aligning with all corporate policies and procedures.
- Complete administrative paperwork and computer reports promptly and accurately.
- Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered – use the complaint handling system as required.
- Address customer requests for service and communicate proactively before, during and after service.
- University degree in a Life Science (Chemistry, Biology, Biochemistry, Biotechnology…) or a Technical field (Electronics, Electrical Engineering, Informatics…).
- Experience in a customer‑facing and technical support position preferred.
- Computer literacy; knowledge of IT networks, security and data would be an advantage.
- Full proficiency in English.
- A valid driving license.
- Proactive, outgoing and customer‑oriented.
- Enjoy working autonomously and as part of a team, solving various types of problems.
- Excellent communication and interpersonal skills to interact with many internal and external partners.
- Permanent contract.
- Outstanding company culture.
- Career development opportunities.
- Company pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insurance, etc.
- Position within an international organization, offering a dynamic working environment with exciting challenges and opportunities.
- This job is full‑time with remote options.
- Schedule: day shift, no end date.
- Travel required: 75% of the time.
- Duration: no end date.
- Job function: Services & Support.
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected category under all applicable laws.
Graduate Field Service Engineer - South West UK, Chromatography and Spectroscopy in Harwell employer: Agilent Technologies
Contact Detail:
Agilent Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Field Service Engineer - South West UK, Chromatography and Spectroscopy in Harwell
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching Agilent and understanding their products and services. We want you to show genuine interest in their mission and how you can contribute. Practice common interview questions and think about how your skills align with the role of a Field Service Engineer.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. We recommend mentioning something specific from the interview to remind them of your conversation and keep you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive opportunities listed there that you won’t find anywhere else.
We think you need these skills to ace Graduate Field Service Engineer - South West UK, Chromatography and Spectroscopy in Harwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Graduate Field Service Engineer role. Highlight any relevant experience in life sciences or technical support, and don’t forget to showcase your customer-facing skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about Agilent’s mission and how your background makes you a perfect fit for the team. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. Agilent values proactive problem solvers, so let us know how you’ve made a difference in past experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our dynamic team!
How to prepare for a job interview at Agilent Technologies
✨Know Your Tech
Make sure you brush up on your knowledge of chromatography and spectroscopy. Familiarise yourself with the latest technologies and trends in the field, as well as Agilent's specific products. This will show your passion for the role and help you answer technical questions confidently.
✨Customer-Centric Mindset
Since this role involves a lot of customer interaction, think about examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss how you can maintain Agilent’s reputation for excellent service while addressing customer needs effectively.
✨Show Your Problem-Solving Skills
Prepare to share specific instances where you've tackled complex problems, especially in a technical or customer-facing role. Highlight your proactive approach and how you worked both independently and as part of a team to find solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of challenges you might face, or how success is measured in this role. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you.
